No claim feedback 2 months into claim.

2 months onto registering a claim and still nothing, though there is a complaint consultant assigned about a month ago but still no feedback to a point where even upon following up via email there isn't a response. The only thing said is that the claim case was sent for assessment to an investigations department with no SLA's therefore there is no turn around time. We have been sent from pillar to post where we were asked for qualification certificates (which we provided), although there is a death certificate and BI alternative identity documention (a smart card id which we had no knowledge of or atleast a drivers license) to being asked telephonically what had happened at our loved ones death. A claim registered on 22/09/2022 is still being assess as Sanlam Claim Tracker today 07/12/2022. There isn't the slightest of feedback or update to the family of the deceased, the financial advisor and complaints consultant are seeing in the dark because they don't have answers. Is this the kind of service Sanlam provides? Or is this a frustration tactic so people stop following up and give into their claims not being finalised? Is the Long Term Insurance Ombudsman and Regulatory Body aware of in agreement of such conduct by Sanlam? Requested the Death Claims CEO Ms Loots to provide insights into the matter on a complaint but ... nothing.