No care to take on new clients

2 weeks ago I submitted an online application requesting a call back, to taking up life cover. I didn't receive any feedback only until last week Tuesday. Which a call was received from the call centre. My detail were taken and I was informed that it would take 2-3 working days for one of the advisers to get back to me. To this day I still haven't received any feedback.<br> Clearly customer service and new business is not a priority to the company.