LA
Luthando A

1 reviews | Active since Jan 2024

23 Jan 2024, 12:03

No care at all for clients.

My wife has experienced the worst service from Sanlam with just requesting a proof of payment from the Trust but since December she keeps getting the same response that the issue is being escalated,at the moment we have a child in the house who has not gone to school yet because daycare fees cannot be released by the bank unless they recieve proof of payment...How cruel can a company be to children who their fathers have left means in order to be better individuals in society and honestly this has really painted a bad picture for me of the company and I do not recommend any individual to commit themselves to them

0
Replies (4)
Sanlam
Sanlam's reply23 Jan 2024, 12:36
Official
Good day Luthando

We are sorry to learn about your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
LA
Luthando A's update23 Jan 2024, 12:43
Reviewer Update
Honestly we will only believe your responses once something has been auctioned,so far the only action we believe from you is how to inform us that you will ESCALATE and nothing happens
Sanlam
Sanlam's reply23 Jan 2024, 12:55
Official
Hello Luthando

We are sorry to hear that you feel this way.

We have received feedback from Sanlam Trust that they are attending to the matter and that they will be in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply23 Jan 2024, 13:14
Official
Hello Luthando

We have received feedback that an email has been sent to your wife.

Regards
Sanlam Client Care