NS
Nicole S

1 reviews | Active since Feb 2019

25 May 2022, 14:31

No Call Back! they do not need your business...

I sent through a call back on the Sanlam website, I received an automated repsonse which meant that my details were filled in correctly. No one called or got in touch. I even gave it a bit longer than I should have then I thought to myself this should not be the case. I then even sent through a complaint email on the 19 April 2022. Here we are to date and even till after I post this...watch this space, I will still not have received a response as this is how Sanlam is. I am mortified at how little they respect new potential customers or enquiries. The lack of service or call back is what contributes to the overall poor customer service in our South Africa. Don't have fancy adverti*****ts when you cannot even respond to an enquiry.

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Replies (2)
Sanlam
Sanlam's reply25 May 2022, 15:54
Official
Good day Nicole

I profusely apologise for this experience.  I will escalate this so that contact is made with you.

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply26 May 2022, 09:13
Official
Dear Nicole 
 We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.  Regards Sanlam Client Relations