No call back

I've been trying to contact Sanlam reality programme since Wednesday. I called and i waited for like 5 minutes to get through a consultant only for her to hang up the call. I called again and this time i waited on the line with help. I requested a call and i wasnt back mind you their pop message said i will be contacted within 4 hours. Today its friday im still waiting for call back. Thursday i requested to be called back still no response.

Please cancel my rewards programme and stop debiting my account. When a client wants to cancel there's no help but joining they call within minutes.