G
Ganz
1 reviews | Active since Dec 2021
19 Apr 2024, 10:17
No call back.
I have requested a call back from Sanlam Life Insurance department, it’s been 4 days now and nothing! They phone me to let me know someone will phone me in the next 24 hours but no representative has phoned me thus far! When I submit contact info from other companies they phone back in minutes! This is very bad service. Thinking of cancelling my Gap cover with Sanlam. If they can’t phone you back, how long will a claim take!!!
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Replies (2)
Sanlam's replyOfficial
19 Apr 2024, 10:22Good day Ganz
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply19 Apr 2024, 10:22
Official
Good day Ganz
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 Apr 2024, 13:43This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply19 Apr 2024, 13:43
Official
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care