Hellopeter
Share Your Experience
BM
Brenda M

1 reviews | Active since Oct 2014

19 Jan 2022, 10:36

No benefit processed and no feedback

I have been following up with Sanlam on my withdrawal claim and not receiving my benefit or feedback at the least. The last feedback I received was on January 5th when I was advised that my claim is being processed.

0
Replies (4)
Sanlam
Sanlam's reply19 Jan 2022, 10:52
Official
Dear Brenda 

We acknowledge receipt of your complaint. Please provide your ID number or policy number for further investigation. 

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply19 Jan 2022, 13:58
Official
Dear Brenda

Thank you for your details. Your matter was escalated to the responsible team for further handling. 

Regards
Sanlam Client Relations
BM
Brenda M's update25 Jan 2022, 10:05
Reviewer Update
On 19th January, I received feedback from Vuyelwa Sishuba advising that she will revert with a status update by Monday the 24th of January at the latest. Yesterday, I sent a follow-up since I did not receive any feedback. To this moment, I have not received any feedback. Kindly assist
Sanlam
Sanlam's reply25 Jan 2022, 10:46
Official
Dear Brenda 

Please accept our apology for not receiving an update yet. We are following up with the relevant consultant. 

Regards 
Sanlam Client Relations