No Assistance for over 3 days

I have been trying to do a transaction on the Sanlam app since last week Thursday. I have run out of airtime calling their call center, holding for over 10 minutes until I drop the call. I have waited for hours for an agent on the 'Sanlam client care' for them to come back and tell me I'm in the wrong place. I have waited for hours and had the conversation dropped 3 times from 'Sanlam Employee Benefit' WhatsApp chat without any help. I'm still waiting for an agent to come back to me since 11h48.

For an institution this big, I am disappointed with the poor services! Can I please be assisted???