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gS
gareth S

1 reviews | Active since Nov 2022

08 Dec 2022, 12:12

no assistance

i have been calling sanlam constantly for them to assist me i have not gotten any feedback from them with regards to my trust and pension funds payout which i find unfair that i have to call them and get feedback the whole time i thinks its ******* as an ex employee they have all the details provided to them and now they taking their own time to do this i have to be out of the country but i cant leave because they taking their own damn time doing this really irritating they really useless at this stage i need it sorted asap i spoke to sade arends of sanlam which still has not gotten back to me to date no news nothing so this is how i am treated thanks a ****en lot for your service they just don't care

0
Replies (14)
Sanlam
Sanlam's reply08 Dec 2022, 13:15
Official
Good day Gareth

We are sorry to hear this.  Please send us a private message with either your ID or member number so that we can assist you.

Regards
Sanlam Client Care
gS
gareth S's update08 Dec 2022, 15:03
Reviewer Update
how long will this take as i am at boiling point
Sanlam
Sanlam's reply08 Dec 2022, 15:53
Official
Good afternoon Gareth

The relevant department will be in touch with you.  We will check up tomorrow morning first thing to make sure that you are contacted urgently.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply09 Dec 2022, 08:50
Official
Good day Gareth

We have received feedback that you have been contacted and that your complaint is being handled.

Regards
Sanlam Client Care
gS
gareth S's update13 Dec 2022, 08:30
Reviewer Update
Hi i am still waiting on feedback please its urgent now
Sanlam
Sanlam's reply13 Dec 2022, 09:08
Official
Good day Gareth

We are following up with the relevant team.

Regards
Sanlam Client Care
gS
gareth S's update13 Dec 2022, 15:53
Reviewer Update
still no feedback or a call to let me know what's happening so now i have to complain again for no service again this is really utter *******
Sanlam
Sanlam's reply13 Dec 2022, 16:39
Official
Good afternoon Gareth

You have been sent an email by the relevant department.

Regards
Sanlam Client Care
gS
gareth S's update14 Dec 2022, 11:32
Reviewer Update
when will sanlam pay me out as i have provided the proper information to them and still no one has called me with feedback still treat me like a nobody next step media and devi will be knocking on their door soon as this is now utter bull****
Sanlam
Sanlam's reply14 Dec 2022, 12:09
Official
Good day Gareth

Have you responded to the email that was sent you yesterday?

Regards
Sanlam Client Care
gS
gareth S's update14 Dec 2022, 14:19
Reviewer Update
Good day

i did reply this morning with the relevant information no one is calling me so i called etv and spoke to devi and sent an email to the ombudsman as i am not receiving any feedback rather harassment from you and still no assistance so lets see how you get yourself out of this one feel my pain and no feedback
Sanlam
Sanlam's reply14 Dec 2022, 14:42
Official
Thanks for the feedback Gareth

We have informed the relevant team.

Regards
Sanlam Client Care
gS
gareth S's update15 Dec 2022, 09:50
Reviewer Update
Sanlam you are really taking me for a ****ing ride here i am sick and tired of this now really how long can it ****en take to pay me out what the **** is the hold up you have all the relevant information jesus christ you are taking me for a damn fool this company is useless people take your retirement money and put in another company that will assist you
Sanlam
Sanlam's reply15 Dec 2022, 12:19
Official
Hi again

We have received confirmation that you have been contacted again.

Regards
Sanlam Client Care