NL
Neville L
1 reviews | Active since Dec 2016
09 Dec 2019, 12:17
No answers to a simple Question
I have been trying since 20 November to get a simple question answered - this is:- Is the pension that is paid on the 1st of every month the pension for the current month or for the previous month. In other words the pension dated 1 October is this the pension for the current month (October) or an arrear payment for the September Pension. This apears to be a very complicated question. The Client is a Mr CG Albert. His penion is from Aegis Insurance
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Sanlam's replyOfficial
09 Dec 2019, 12:49Good day, Neville We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply09 Dec 2019, 12:49
Official
Good day, Neville We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
10 Dec 2019, 14:18Good day, Neville
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations
Sanlam's reply10 Dec 2019, 14:18
Official
Good day, Neville
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations