GS
Gina S
1 reviews | Active since Mar 2019
02 Feb 2021, 10:29
No answer on calls
I have been on the fone for the past 3 hours trying to get hold of you guys, I have emailed and no reply, I need to claim as my husband has passed on and it it such a nightmare. Can I be assisted PLEASE and stop answering calls then keeping quite. We are already faced with so much due to the bereavement and your company is making goings worse, it is such a nightmare may I urgently get help.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Feb 2021, 11:03Good morning Gina. Please accept our sincere condolences. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Best regards,
Sanlam's reply02 Feb 2021, 11:03
Official
Good morning Gina. Please accept our sincere condolences. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Best regards,
GS
Gina S's updateReviewer Update
02 Feb 2021, 16:58Still no assistance, wow. A person will never win here and then there will be a delay with the pay out as you guys are wasting time and frustrating me even more during this difficult time
GS
Gina S's update02 Feb 2021, 16:58
Reviewer Update
Still no assistance, wow. A person will never win here and then there will be a delay with the pay out as you guys are wasting time and frustrating me even more during this difficult time
GS
Gina S's updateReviewer Update
04 Feb 2021, 07:50I am lost for words with your company, I think after this ill cancel the policy with you and will report the matter with my company as well. I received 3 calls yesterday and all of them telling me the matter is being escalated and one even promised that the funds will be received today and still nothing, both myself and my husband have covers with you and I am waiting for 2 pay outs to be able to move things as this has caused me to be stuck. What else must I say or do for you guys to take this seriously, must I involve the ombudsman for help
GS
Gina S's update04 Feb 2021, 07:50
Reviewer Update
I am lost for words with your company, I think after this ill cancel the policy with you and will report the matter with my company as well. I received 3 calls yesterday and all of them telling me the matter is being escalated and one even promised that the funds will be received today and still nothing, both myself and my husband have covers with you and I am waiting for 2 pay outs to be able to move things as this has caused me to be stuck. What else must I say or do for you guys to take this seriously, must I involve the ombudsman for help
Sanlam's replyOfficial
04 Feb 2021, 08:49Good morning Gina, once again, we apologise for the delayed claim payment. Your claim has been finalised and you will receive payment confirmation by noon today. If you have any further concerns, please let me know.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
Best regards,
Sanlam's reply04 Feb 2021, 08:49
Official
Good morning Gina, once again, we apologise for the delayed claim payment. Your claim has been finalised and you will receive payment confirmation by noon today. If you have any further concerns, please let me know.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
Best regards,