No Answer!

Item: Sanlam
Rating: 1
Author: Yeoline W

I have a pending claim with sanlam I had two missed calls when I called back the first time agents could not tell me why I was called if my claim is on order nor what the progress of my claim is , I've tried calling back the second timw the line just drops everytime I need urgent assistance to avoid any discrepancies on my claim please

Helpful (0)

Replies (3)

Sanlam's replyOfficial

19 Dec 2024, 08:03

Good day Yeoline

Please provide us with your ID number or policy number privately.

On receipt of this information, we will escalate the matter for assistance.

Kindly note that we will use the information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Sanlam's reply19 Dec 2024, 08:03

Official

Sanlam's replyOfficial

19 Dec 2024, 08:24

Hello Yeoline

Thank you for providing us with the information.

We have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's reply19 Dec 2024, 08:24

Official

Hello Yeoline

Thank you for providing us with the information.

We have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's replyOfficial

30 Dec 2024, 09:31

Good day Yeoline

We have received feedback that Sanlam Corporate has been in contact with you via email.

Please respond to the email you have received from Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply30 Dec 2024, 09:31

Official