1 reviews | Active since Apr 2016

09 Jul 2018, 10:28

No acknowledgement of my forms

I was contacted regarding unclaimed benefits around my pension fund at a previous employer, forms completed and sent on the 21st of June, no acknowledgement of my forms have been received since. I need a estimate on how much is due to me, I cannot get through to the call centre from my office number for some reason. Can someone at Sanlam please help. Waiting for the payout is not an issue, I just need to know if someone is working on my claim.

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Replies (2)
Sanlam
Sanlam's reply09 Jul 2018, 10:54
Official

Good day

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Kind Regards,

Client Relations

Sanlam
Sanlam's reply09 Jul 2018, 14:23
Official

Good day

We have been informed that a representative from our Sanlam Employee Benefits department made contact with you. She informed you that your complaint is meant for Absa and not Sanlam. The complaint was referred to them for further handling.

Kind regards,

Client Relations