NN
Ntokozo N
1 reviews | Active since Apr 2021
21 Dec 2022, 12:42
No accountability
Still giving me one of worst financial experience I've ever had. On 15 December I transferred them R4973 to settle areas on my Sanlam personal loan to the account given by them on the same day. Until today there's no accountability of my money and loan statement still not showing my deposit.
Now that's not the worst of it when I call and email them my proof of payment no one is actual even attending to my query instead Sanlam and Directaxis keep bouncing my calls from one to another until the call cuts off while all I need to know is what is going on with my money.
Strange how when I've missed a payment they both call nonstop and everyone of their agents would be capable on access my loan information and making decisions about it but now that I need accountability or whereabouts of my money both Sanlam and their partner Directaxis agents are all incapable even on viewing my statement.
Helpful (0)
Replies (15)0
Replies (15)
Sanlam's replyOfficial
21 Dec 2022, 13:57Good day Ntokozo
Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's reply21 Dec 2022, 13:57
Official
Good day Ntokozo
Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
NN
Ntokozo N's updateReviewer Update
22 Dec 2022, 08:13I hope that's is for really because I don't believe a big company like Sanlam can run a financial department that affects people lives so reckless and hire call center agents that doesn't understand the responsibility they have to the community.
I mean your call centers both Directaxis and Sanlam will never give me a break when I miss one payment but now that I need to know what's happening with my money all of them claim they're not responsible for Sanlam loan or collections, its been seven days no one is telling me what happening with my hard earned money.
I mean your call centers both Directaxis and Sanlam will never give me a break when I miss one payment but now that I need to know what's happening with my money all of them claim they're not responsible for Sanlam loan or collections, its been seven days no one is telling me what happening with my hard earned money.
NN
Ntokozo N's update22 Dec 2022, 08:13
Reviewer Update
I hope that's is for really because I don't believe a big company like Sanlam can run a financial department that affects people lives so reckless and hire call center agents that doesn't understand the responsibility they have to the community.
I mean your call centers both Directaxis and Sanlam will never give me a break when I miss one payment but now that I need to know what's happening with my money all of them claim they're not responsible for Sanlam loan or collections, its been seven days no one is telling me what happening with my hard earned money.
I mean your call centers both Directaxis and Sanlam will never give me a break when I miss one payment but now that I need to know what's happening with my money all of them claim they're not responsible for Sanlam loan or collections, its been seven days no one is telling me what happening with my hard earned money.
NN
Ntokozo N's updateReviewer Update
22 Dec 2022, 08:20Come month end I won't accept extra charges and penalties on my account for the money I paid 15 days earlier and I will take this to the ombudsman if you guys don't do your job.
NN
Ntokozo N's update22 Dec 2022, 08:20
Reviewer Update
Come month end I won't accept extra charges and penalties on my account for the money I paid 15 days earlier and I will take this to the ombudsman if you guys don't do your job.
NN
Ntokozo N's updateReviewer Update
23 Dec 2022, 13:53See it's been three whole days and no one has called me about my money yet you said my complaint has been escalated just like I knew your response was for show but first in December your agents will be blowing off my phone with exorbitant charges for the money I've already paid.
NN
Ntokozo N's update23 Dec 2022, 13:53
Reviewer Update
See it's been three whole days and no one has called me about my money yet you said my complaint has been escalated just like I knew your response was for show but first in December your agents will be blowing off my phone with exorbitant charges for the money I've already paid.
Sanlam's replyOfficial
28 Dec 2022, 08:07Good day Ntokozo
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply28 Dec 2022, 08:07
Official
Good day Ntokozo
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Dec 2022, 12:07Hi again.
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply28 Dec 2022, 12:07
Official
Hi again.
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
NN
Ntokozo N's updateReviewer Update
28 Dec 2022, 20:21Yes I got a call today I'm still waiting for the updated statement the agent said it will take 24 hours befor I get it so I'm waiting.
I hope you guys improve your customer care services because I even had to contact both banks myself inquirin where is my money when it should have been you giving me the answers.
I hope you guys improve your customer care services because I even had to contact both banks myself inquirin where is my money when it should have been you giving me the answers.
NN
Ntokozo N's update28 Dec 2022, 20:21
Reviewer Update
Yes I got a call today I'm still waiting for the updated statement the agent said it will take 24 hours befor I get it so I'm waiting.
I hope you guys improve your customer care services because I even had to contact both banks myself inquirin where is my money when it should have been you giving me the answers.
I hope you guys improve your customer care services because I even had to contact both banks myself inquirin where is my money when it should have been you giving me the answers.
Sanlam's replyOfficial
29 Dec 2022, 08:17Good day Ntokozo
Thank you for your feedback.
Regards
Sanlam Client Care
Thank you for your feedback.
Regards
Sanlam Client Care
Sanlam's reply29 Dec 2022, 08:17
Official
Good day Ntokozo
Thank you for your feedback.
Regards
Sanlam Client Care
Thank you for your feedback.
Regards
Sanlam Client Care
NN
Ntokozo N's updateReviewer Update
05 Jan 2023, 07:38I still haven't received my personal loan statement that was supposed arrive within 24hrs from the 28th.
Even worse my credit bureau status has not been updated it still states I'm four months in arrears and I paid up these arrears on 15th December plus the normal installment on the 29th.
I've been emailing calling all in vain it's my financial nightmare.
Even worse my credit bureau status has not been updated it still states I'm four months in arrears and I paid up these arrears on 15th December plus the normal installment on the 29th.
I've been emailing calling all in vain it's my financial nightmare.
NN
Ntokozo N's update05 Jan 2023, 07:38
Reviewer Update
I still haven't received my personal loan statement that was supposed arrive within 24hrs from the 28th.
Even worse my credit bureau status has not been updated it still states I'm four months in arrears and I paid up these arrears on 15th December plus the normal installment on the 29th.
I've been emailing calling all in vain it's my financial nightmare.
Even worse my credit bureau status has not been updated it still states I'm four months in arrears and I paid up these arrears on 15th December plus the normal installment on the 29th.
I've been emailing calling all in vain it's my financial nightmare.
Sanlam's replyOfficial
05 Jan 2023, 10:21Good day Ntokozo
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply05 Jan 2023, 10:21
Official
Good day Ntokozo
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
NN
Ntokozo N's updateReviewer Update
07 Jan 2023, 13:47I got my statement it's updated correctly thank you but my credit profile still says I'm four months behind and was was last updated 30 November
NN
Ntokozo N's update07 Jan 2023, 13:47
Reviewer Update
I got my statement it's updated correctly thank you but my credit profile still says I'm four months behind and was was last updated 30 November
Sanlam's replyOfficial
09 Jan 2023, 08:36Good day Ntokozo
Have you taken this up with the consultant who assisted you with the statement?
Regards
Sanlam Client Care
Have you taken this up with the consultant who assisted you with the statement?
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2023, 08:36
Official
Good day Ntokozo
Have you taken this up with the consultant who assisted you with the statement?
Regards
Sanlam Client Care
Have you taken this up with the consultant who assisted you with the statement?
Regards
Sanlam Client Care
NN
Ntokozo N's updateReviewer Update
09 Jan 2023, 09:49No statement it just came though an system email address I've been sending Nicky emails regarding this matter but I get no response.
NN
Ntokozo N's update09 Jan 2023, 09:49
Reviewer Update
No statement it just came though an system email address I've been sending Nicky emails regarding this matter but I get no response.
Sanlam's replyOfficial
09 Jan 2023, 10:53Thanks, we have requested that you are contacted again.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2023, 10:53
Official
Thanks, we have requested that you are contacted again.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jan 2023, 18:02Good evening Ntokozo
We have received confirmation that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2023, 18:02
Official
Good evening Ntokozo
We have received confirmation that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again and that you are being assisted.
Regards
Sanlam Client Care