NIGHTMARE CLAIMS PROCESS

Sanlam you deserve no star frankly. After the trauma of losing a parent, claiming funeral cover has become a nightmare. I have spent collectively 40 minutes on the phone trying to get to the right division to make the supposed claim. I am appalled at this terrible and shoddy service when one is at their most vulnerable. It turns out Sanlam has different divisions which are not explicitly made clear on your website. As such I have been sent from pillar to post, traumatized at the thought of my policy being nonexistent, yet I pay for it monthly. The money I have spent on airtime is ridiculous, and I am still nowhere near getting my claim processed. Please update your websites CLEARLY for all these departments, it's a ****** disgrace to have a site that does not carry such information on it.

I am so disappointed, I thought the big organizations would be well organized, you are just the same as badly run government departments, none of you talk to each other, making it easy to sit on Billions if not trillions of unclaimed money because of your own internal technicalities. My document said Sanlam, whether it said sky, icover, and whatwhat I wouldn't have a clue. How efficient and helpful your systems and staff are when you want our business, but damn the consumer when it is time to make a claim. So much for peace of mind when your loved one dies.

Shame on you!!! I am really upset, especially when I consider some people who are dependent on this money but before one can claim, so much time and money goes to the completion of the claims and the endless holding on your automated systems.

I need to rest and start the claims process again tomorrow when I am not as upset as I am now.