DS
Duduzile S
1 reviews | Active since Feb 2014
27 Jun 2024, 09:03
New Claim: Not able to submit a claim - We have been trying to do it since Monday and we need to Bury on Saturday
It is frustrating how it is easy to sign up a policy for a loved one but it is a nightmare to out in a claim at the time of a loss.
When you sell the policy just please let the client know that you are taking the policy at your own risk
The online option to submit a claim is not working and now we have a claim whereby we need to bury a loved one but now the funds are short because of the hassle we have had trying to submit a claim..
No one wants this kind of experience at the time of a loss, whilst grieveing you also need to worry if the funeral policy will pay out.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
27 Jun 2024, 12:38Dear Duduzile,
Thank you for bringing the matter to our attention. Kindly note that we will be in direct contact with you for further assistance.
Thank you for bringing the matter to our attention. Kindly note that we will be in direct contact with you for further assistance.
Sanlam's reply27 Jun 2024, 12:38
Official
Dear Duduzile,
Thank you for bringing the matter to our attention. Kindly note that we will be in direct contact with you for further assistance.
Thank you for bringing the matter to our attention. Kindly note that we will be in direct contact with you for further assistance.
DS
Duduzile S's updateReviewer Update
27 Jun 2024, 14:12Good afternoon,
I habve sent through required documents to Bernice Sade Benade and i await confirmation of receipt of the documentation and claim outcome
I habve sent through required documents to Bernice Sade Benade and i await confirmation of receipt of the documentation and claim outcome
DS
Duduzile S's update27 Jun 2024, 14:12
Reviewer Update
Good afternoon,
I habve sent through required documents to Bernice Sade Benade and i await confirmation of receipt of the documentation and claim outcome
I habve sent through required documents to Bernice Sade Benade and i await confirmation of receipt of the documentation and claim outcome
Sanlam's replyOfficial
27 Jun 2024, 20:27Noted, we will provide feedback as soon as possible.
Sanlam's reply27 Jun 2024, 20:27
Official
Noted, we will provide feedback as soon as possible.
DS
Duduzile S's updateReviewer Update
28 Jun 2024, 08:44Morning,
May we please get feedback on receipt of the documentation and the the clai8m status.
We have not received any communication since we have sent the documentation.
May we please get feedback on receipt of the documentation and the the clai8m status.
We have not received any communication since we have sent the documentation.
DS
Duduzile S's update28 Jun 2024, 08:44
Reviewer Update
Morning,
May we please get feedback on receipt of the documentation and the the clai8m status.
We have not received any communication since we have sent the documentation.
May we please get feedback on receipt of the documentation and the the clai8m status.
We have not received any communication since we have sent the documentation.
Sanlam's replyOfficial
28 Jun 2024, 08:48Good day, our claims management team has received the documents and is aware of the urgency. We will let you know as soon as the claim has been assessed.
Sanlam's reply28 Jun 2024, 08:48
Official
Good day, our claims management team has received the documents and is aware of the urgency. We will let you know as soon as the claim has been assessed.