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MR
Mongezi R

1 reviews | Active since Jul 2023

02 May 2025, 09:40

Never use Sanlam if you have a choice

I submitted a query to Sanlam on 30 April 2025 and have yet to receive any feedback. Since then, I’ve called 17 times, waiting an average of 12 minutes per call, only to hear the same auto-response about "high call volumes." I’ve called at various times between 8AM and 4PM with zero success. This level of customer service is unacceptable for an institution of your size. All I want is a simple update on my submission — not to be ignored and endlessly put on hold.

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Replies (4)
Sanlam
Sanlam's reply02 May 2025, 10:06
Official
Good day Mongezi

Please send us a private reply with your ID number.
 
On receipt of this information, we will escalate the matter for assistance.  
 
Kindly note that we will use the information you provide only to assist you with this matter.
 
Regards
Sanlam Client Care
MR
Mongezi R's update03 May 2025, 11:25
Reviewer Update
It’s disappointing that Sanlam is so quick to respond here on HelloPeter with standard copy-paste replies and empty promises, yet the actual issue remains unresolved. Despite your public assurance that someone would contact me, no one has followed up. This seems more like an attempt to save face than a genuine effort to assist. If you're going to engage on this platform, please do so with integrity—don’t create a false impression that you’re addressing complaints when there is no follow-through. I am still waiting for meaningful feedback and action.
Sanlam
Sanlam's reply03 May 2025, 21:01
Official
Hello Mongezi

We have relayed your message to Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 May 2025, 08:51
Official
Good day Mongezi

This is to confirm that you have been contacted via email and will be assisted further.

Regards
Sanlam Client Care