TM
Thabo M
1 reviews | Active since Mar 2022
12 Apr 2022, 14:39
Never Trust Sanlam's Services to deliver as promised
Since December 2021 I have been requesting for my provident fund. I spoke on the phone and they put me on hold for an hour and a half (mind you the number is not till free) I emailed them months ago only to get feedback from a guy call Gladwin Matji who hasn't responded to the documents he asked me for in weeks.
The WhatsApp bot called "Kyle" only answers when it wants or only if it tells you it has been escalated.
I'm soo appalled by the level of customer service from Sanlam it is such nonsense. Something must be done regarding this.
I just need a date and time as to when money will be in. Yoh yella maak my Naar
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
12 Apr 2022, 15:37Dear Thabo
We are sorry to hear of your experience with us. Kindly provide your ID number in the private field for further investigation.
Regards
Client Relations
We are sorry to hear of your experience with us. Kindly provide your ID number in the private field for further investigation.
Regards
Client Relations
Sanlam's reply12 Apr 2022, 15:37
Official
Dear Thabo
We are sorry to hear of your experience with us. Kindly provide your ID number in the private field for further investigation.
Regards
Client Relations
We are sorry to hear of your experience with us. Kindly provide your ID number in the private field for further investigation.
Regards
Client Relations
TM
Thabo M's updateReviewer Update
12 Apr 2022, 15:41ID had been provided in the private field.
TM
Thabo M's update12 Apr 2022, 15:41
Reviewer Update
ID had been provided in the private field.
Sanlam's replyOfficial
12 Apr 2022, 16:04Dear Thabo
Thank you for the details. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
Thank you for the details. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
Sanlam's reply12 Apr 2022, 16:04
Official
Dear Thabo
Thank you for the details. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
Thank you for the details. We have escalated your matter to the responsible team for further investigation.
Regards
Client Relations
TM
Thabo M's updateReviewer Update
13 Apr 2022, 09:17Has anyone figured what the delay is? Still pending response from anyone still nothing.
TM
Thabo M's update13 Apr 2022, 09:17
Reviewer Update
Has anyone figured what the delay is? Still pending response from anyone still nothing.
Sanlam's replyOfficial
13 Apr 2022, 09:51Dear Thabo
We are following up with the relevant department.
Regards
Client Relations
We are following up with the relevant department.
Regards
Client Relations
Sanlam's reply13 Apr 2022, 09:51
Official
Dear Thabo
We are following up with the relevant department.
Regards
Client Relations
We are following up with the relevant department.
Regards
Client Relations
TM
Thabo M's updateReviewer Update
13 Apr 2022, 11:00Will follow up after 13h00
TM
Thabo M's update13 Apr 2022, 11:00
Reviewer Update
Will follow up after 13h00
TM
Thabo M's updateReviewer Update
13 Apr 2022, 14:19I still haven't received any response from Gladwin Matji or anyone from Sanlam. Tried calling and went straight to voicemail. Sent a text to "Kyle" regarding an escalation it/he is still silent. This is more the 14 working days of sending everyone the requested for my data back with no feedback even after an escalation...
TM
Thabo M's update13 Apr 2022, 14:19
Reviewer Update
I still haven't received any response from Gladwin Matji or anyone from Sanlam. Tried calling and went straight to voicemail. Sent a text to "Kyle" regarding an escalation it/he is still silent. This is more the 14 working days of sending everyone the requested for my data back with no feedback even after an escalation...
Sanlam's replyOfficial
13 Apr 2022, 15:22Dear Thabo
We received feedback from the complaints team that they are following up on your behalf and will provide you with an update by tomorrow for the latest. They also tried calling but there was no answer.
Kind regards
Client Relations
We received feedback from the complaints team that they are following up on your behalf and will provide you with an update by tomorrow for the latest. They also tried calling but there was no answer.
Kind regards
Client Relations
Sanlam's reply13 Apr 2022, 15:22
Official
Dear Thabo
We received feedback from the complaints team that they are following up on your behalf and will provide you with an update by tomorrow for the latest. They also tried calling but there was no answer.
Kind regards
Client Relations
We received feedback from the complaints team that they are following up on your behalf and will provide you with an update by tomorrow for the latest. They also tried calling but there was no answer.
Kind regards
Client Relations
TM
Thabo M's updateReviewer Update
14 Apr 2022, 17:29Escalation day 4: I am still pending for an email/call from Sanlam. All documents needed from Gladwin/Sanlam have been sent a long time ago. I am still pending the call or better an email stating the delay.
Guy if one cant be reachable on the phone, please email the client or whatsapp. there are so may platform lately to reach out to a client. This is soo concerning, you are a private company yet your service is slower then the government.
Guy if one cant be reachable on the phone, please email the client or whatsapp. there are so may platform lately to reach out to a client. This is soo concerning, you are a private company yet your service is slower then the government.
TM
Thabo M's update14 Apr 2022, 17:29
Reviewer Update
Escalation day 4: I am still pending for an email/call from Sanlam. All documents needed from Gladwin/Sanlam have been sent a long time ago. I am still pending the call or better an email stating the delay.
Guy if one cant be reachable on the phone, please email the client or whatsapp. there are so may platform lately to reach out to a client. This is soo concerning, you are a private company yet your service is slower then the government.
Guy if one cant be reachable on the phone, please email the client or whatsapp. there are so may platform lately to reach out to a client. This is soo concerning, you are a private company yet your service is slower then the government.
TM
Thabo M's updateReviewer Update
14 Apr 2022, 17:31... thats even if you bother to assist your client in need.
TM
Thabo M's update14 Apr 2022, 17:31
Reviewer Update
... thats even if you bother to assist your client in need.
Sanlam's replyOfficial
19 Apr 2022, 09:55Dear Thabo
We are following up with the responsible department for urgent feedback.
Regards
Client Relations
We are following up with the responsible department for urgent feedback.
Regards
Client Relations
Sanlam's reply19 Apr 2022, 09:55
Official
Dear Thabo
We are following up with the responsible department for urgent feedback.
Regards
Client Relations
We are following up with the responsible department for urgent feedback.
Regards
Client Relations
Sanlam's replyOfficial
19 Apr 2022, 11:33Good day, Thabo We were informed that a consultant has contacted you to discuss the progress of your payment. We trust that your complaint was resolved to your satisfaction. RegardsSanlam Client Relations
Sanlam's reply19 Apr 2022, 11:33
Official
Good day, Thabo We were informed that a consultant has contacted you to discuss the progress of your payment. We trust that your complaint was resolved to your satisfaction. RegardsSanlam Client Relations