TL
Thobile L
1 reviews | Active since May 2023
17 May 2023, 08:42
Never take a policy with assupol they are nothing but ****s
I took out a life cover with assupol in 2019 and I have been paying till now. Now they are telling me if something were to happen to me my kids won't get a single cent because I wasn't examined. When I took out a policy I was not informed that I needed to be examined and the fact they kept quiet and took my money all these years and never asked me to take examinations. I am so angry I have been paying them for 5 so my money went into waste
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Sanlam's replyOfficial
17 May 2023, 09:08Good day Thobile, thank you for your review. My apology for any frustration caused by this matter. The policy you are referring to requires you, the applicant, to complete declaration of health questions truthfully, when the application form is completed. There is no medical examination required for this product. This is clearly noted in the application form which was signed by you. We will investigate the matter further and send a copy of this document to your direct e-mail address for further comments. Regards, Assupol Complaints Manager.
Sanlam's reply17 May 2023, 09:08
Official
Good day Thobile, thank you for your review. My apology for any frustration caused by this matter. The policy you are referring to requires you, the applicant, to complete declaration of health questions truthfully, when the application form is completed. There is no medical examination required for this product. This is clearly noted in the application form which was signed by you. We will investigate the matter further and send a copy of this document to your direct e-mail address for further comments. Regards, Assupol Complaints Manager.