NEVER INVEST YOUR RETIREMENT FUNDS AT SANLAM

Item: Sanlam
Rating: 1
Author: dalene N

SANLAM EMPLOYEE BENEFITS / ACA PENSION & PROVIDENT FUND DEPARTMENT ----- i have been calling them every week since 20 May 2021 after resigning from my employer to follow up on the progress of my claim however keep on being told by different consultants that my claim forms were not received. When i followed up with my employer they forwarded me proof of the email that was sent to *** but even yesterday when i called them they still cannot find the email. kindly revert back to me urgently regarding this matter as i will then complain at the PFA i no response is received from your company's representative

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Replies (3)

Sanlam's replyOfficial

26 Jun 2021, 18:16

Dear Dalene

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply26 Jun 2021, 18:16

Official

Dear Dalene

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

dalene N's updateReviewer Update

26 Jun 2021, 18:21

Thank you, kindly confirm which department and also provide me with their contact number in order for me to follow up

dalene N's update26 Jun 2021, 18:21

Reviewer Update

Thank you, kindly confirm which department and also provide me with their contact number in order for me to follow up

Sanlam's replyOfficial

10 Mar 2022, 17:21

Dear Dalene

Please accept our apology for not responding sooner to your post. We received feedback that our Employee Benefits team made contact with you when we escalated it. We trust your matter has since been resolved.

Regards
Client Relations

Sanlam's reply10 Mar 2022, 17:21

Official