bM
betty M
1 reviews | Active since Feb 2014
21 Apr 2024, 18:24
Never helpful
The only time your issue will be resolved at Assupol is if you report on Hello Peter
Helpful (0)
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Replies (2)bM
betty M's updateReviewer Update
22 Apr 2024, 19:31By the way I got an email this morning from a Ms Potgieter asking what my complaint was about. I received no further communication from her not even an acknowledgement of my response from her. The next communication I received was in the afternoon saying my query will HOPEFULLY be resolved in 20 days!!! Yes, that's Assupol for you
bM
betty M's update22 Apr 2024, 19:31
Reviewer Update
By the way I got an email this morning from a Ms Potgieter asking what my complaint was about. I received no further communication from her not even an acknowledgement of my response from her. The next communication I received was in the afternoon saying my query will HOPEFULLY be resolved in 20 days!!! Yes, that's Assupol for you
Sanlam's replyOfficial
23 Apr 2024, 05:54Good day Betty, we refer to our communication with you on your complaint and confirm that the message you received (as indicated in the SMS) was acknowledgement of receipt of your complaint and that it is in process. We will resolve it as quickly as possible, but is should not take longer than 20 business days. Thank you for your patience. Regards, Mrs J Potgieter, Assupol Complaints Manager
Best regards,
Sanlam's reply23 Apr 2024, 05:54
Official
Good day Betty, we refer to our communication with you on your complaint and confirm that the message you received (as indicated in the SMS) was acknowledgement of receipt of your complaint and that it is in process. We will resolve it as quickly as possible, but is should not take longer than 20 business days. Thank you for your patience. Regards, Mrs J Potgieter, Assupol Complaints Manager
Best regards,