Negligence from Sanlam Estate department

Absolutely disgusting work from sanlam. Sanlam was appointed as the executor on my mother's estate in 2021. We soon realized that there was no bond cover on her house and I was forced to sell. I eventually got a buyer in October 2023 and the buyer signed the Offer to purchase. Sanlam then notified me in January that they would be requesting a discount on the bond as it has built up interest over the years.

Lack of communication from Sanlam. Constantly calling and emailing with no response led me to send them an email removing them as executors of the estate. A few days after this email I was sent a letter stating that they are handing over the file to a different company and that there was a summons put onto the house. So sanlam never notified the bank that we had a buyer on the house. When the bank decided to pull back the file and take legal action sanlam just stood back and handed the file off.

So who is going to be held responsible if the bank auctions off that house for peanuts? Not me? Not the agent? We did our part. Sanlam was negligent and I will not leave it here. They charge obsurb amounts of money on my mom's estate. Where do you pay R83000 for a Die Burger ad. How do you calculate that a R200 000 plot have transfer costs of R27 000. It's absolutely ridiculous and plain daylight *******.