ST
Sophia T

1 reviews | Active since Jun 2013

14 Nov 2017, 14:19

need the plan to be paid up

I have a retirement anuwity with salam i told them i need my money to be paid up now they are refusing saying that they can only give me the money at the age of 55 what do they mean i dont want their plan anymore and i want my money to be paid up as soon as possible

0
Replies (13)
Sanlam
Sanlam's reply14 Nov 2017, 14:28
Official

We acknowledge your posting. Sanlam are correct in stating that you may not access your fund before age 55. The reason for this is not Sanlam that do not want to pay, but legislation which stipulate that would the value of your retirement annuities in a fund exceed the amount of R7000, you are not allowed to terminate. The value of your previous retirement annuity paid in 2015, together with your current one, exceeds R7000, and therefore you may not terminate.

Unfortunately you will only be able to access your funds once you turn 55.

regards

Client Relations

Sanlam
Sanlam's reply14 Nov 2017, 14:28
Official

We acknowledge your posting. Sanlam are correct in stating that you may not access your fund before age 55. The reason for this is not Sanlam that do not want to pay, but legislation which stipulate that would the value of your retirement annuities in a fund exceed the amount of R7000, you are not allowed to terminate. The value of your previous retirement annuity paid in 2015, together with your current one, exceeds R7000, and therefore you may not terminate.

Unfortunately you will only be able to access your funds once you turn 55.

regards

Client Relations

ST
Sophia T's update14 Nov 2017, 16:00
Reviewer Update
i want my money back and i need it before the age of 55 now it is my money i have worked hard for it so it belongs to me
ST
Sophia T's update14 Nov 2017, 16:02
Reviewer Update
i no longer want to deal with sanlam as they are the worst and i never even want to get any promotions or any calls from them because i will regret what i will say to them
Sanlam
Sanlam's reply14 Nov 2017, 17:35
Official

We acknowledge receipt of your post and will correspond with you.

Client Relations

Sanlam
Sanlam's reply14 Nov 2017, 17:35
Official

We acknowledge receipt of your post and will correspond with you.

Client Relations

Sanlam
Sanlam's reply15 Nov 2017, 11:54
Official

Good day

We have to abide by legislation. We are closing the matter relating to this. You have recourse to approach the Pension Funds Adjudicator. We would like to encourage you to peruse their website as you will be able to find determinations relating to cases that is identical to yours.

Regards

ST
Sophia T's update15 Nov 2017, 12:34
Reviewer Update
MY POLICY IS NOT WITH THE PENSION FUNDS ADJUDICATOR BUT WITH SANLAM I EXPECT YOU GUYS TO GIVE ME THE SATISFACTORY ANSWER NOT TO DO AS YOU PLEASE AS THIS IS MY MONEY AND I WANT IT DONT COME UP WITH SOME FUNNY STORIES HERE I NOW SEE WHY MY DAD WANT NOTHING TO DO WITH YOU GUYS BECAUSE YOU ARE SO *********** AND UNRELIABLE AS ALWAYS I REGRET THE DAY I EVER SIGNED WITH YOUR COMPANY
Sanlam
Sanlam's reply15 Nov 2017, 13:09
Official

Good day Tshenolos

Your perception about Sanlam is unfortunate. You can engage with your intermediary as you can also transfer the retirement annuity to another insurer of your choice. However, note that the same legislation will then apply.

We are closing the matter now.

Regards

Client Relations

ST
Sophia T's update15 Nov 2017, 13:21
Reviewer Update
i will definately do that
ST
Sophia T's update06 Dec 2017, 11:25
Reviewer Update
i have send all the documents and i have been waiting what is wrong with this guys cant they do what they are getting paid for at once do i have to wast my time and money to go behind their backs for what i have worked so hard i need to get my money please
Sanlam
Sanlam's reply06 Dec 2017, 12:58
Official

Good day

We acknowledge receipt of your post and will investigate the matter.


Regards,

Client Relations

Sanlam
Sanlam's reply08 Dec 2017, 14:41
Official

Good day

We have been informed that feedback was provided via e mail.

Kind Regards ,

Client Relations