TP
Thelma P
1 reviews | Active since Dec 2018
20 Dec 2018, 16:12
Need help ppl plz
I would like to put a complaint against Sanlam sky.I put an claim of my late sister who past on 31 October .I've put all the documents that they needed .my sister was burned inside the house which was burning in her friends place she died.now I've waiting for Sanlam sky to pay for the claim but they never did .now I've been calling then for the past 2 months.now they send me the letter saying that I must pic the Corbin monoxide report which the motual people informed that I will get it afyltr 9 months from now.I need some help because my cicter she got 5 kids Whits are my responsible. This is the Document that they want .
Helpful (0)
Replies (16)0
Replies (16)
Sanlam's replyOfficial
20 Dec 2018, 16:18Good day
We will escalate this yo the relevant department at Sanlam Sky.They will engage directly with you.Regards.Client Relations
We will escalate this yo the relevant department at Sanlam Sky.They will engage directly with you.Regards.Client Relations
Best regards,
Sanlam's reply20 Dec 2018, 16:18
Official
Good day
We will escalate this yo the relevant department at Sanlam Sky.They will engage directly with you.Regards.Client Relations
We will escalate this yo the relevant department at Sanlam Sky.They will engage directly with you.Regards.Client Relations
Best regards,
TP
Thelma P's updateReviewer Update
20 Dec 2018, 16:32Thank you very much because its been 2 months now .trying to get all off these documents .Thank you
TP
Thelma P's update20 Dec 2018, 16:32
Reviewer Update
Thank you very much because its been 2 months now .trying to get all off these documents .Thank you
Sanlam's replyOfficial
20 Dec 2018, 16:35Good day Thelma
Its a pleasure . We have escalated the complaint.
Regards,
Client Relations
Best regards,
Sanlam's reply20 Dec 2018, 16:35
Official
Good day Thelma
Its a pleasure . We have escalated the complaint.
Regards,
Client Relations
Best regards,
Sanlam's replyOfficial
21 Dec 2018, 14:39Dear Thelma
We have been informed that our Sanlam Sky consultant cannot get hold of you. She sent you an sms. Will you please respond to them?
Regards,
Client Relations
We have been informed that our Sanlam Sky consultant cannot get hold of you. She sent you an sms. Will you please respond to them?
Regards,
Client Relations
Best regards,
Sanlam's reply21 Dec 2018, 14:39
Official
Dear Thelma
We have been informed that our Sanlam Sky consultant cannot get hold of you. She sent you an sms. Will you please respond to them?
Regards,
Client Relations
We have been informed that our Sanlam Sky consultant cannot get hold of you. She sent you an sms. Will you please respond to them?
Regards,
Client Relations
Best regards,
TP
Thelma P's updateReviewer Update
24 Dec 2018, 15:17Network is the problem in my area but I didn't get an SMS from Sanlam
TP
Thelma P's update24 Dec 2018, 15:17
Reviewer Update
Network is the problem in my area but I didn't get an SMS from Sanlam
TP
Thelma P's updateReviewer Update
24 Dec 2018, 15:35Now I can't get hold of them I've been trying to call them.
TP
Thelma P's update24 Dec 2018, 15:35
Reviewer Update
Now I can't get hold of them I've been trying to call them.
Sanlam's replyOfficial
27 Dec 2018, 08:26Dear Thelma
We have again requested our Sky department to contact you. Regards. Client Relations
We have again requested our Sky department to contact you. Regards. Client Relations
Best regards,
Sanlam's reply27 Dec 2018, 08:26
Official
Dear Thelma
We have again requested our Sky department to contact you. Regards. Client Relations
We have again requested our Sky department to contact you. Regards. Client Relations
Best regards,
Sanlam's replyOfficial
27 Dec 2018, 10:22Thelma
We were advise that a consultant is now dealing directly with you. We trust the matter will be resolve amicably. Regards. Client Relations
We were advise that a consultant is now dealing directly with you. We trust the matter will be resolve amicably. Regards. Client Relations
Best regards,
Sanlam's reply27 Dec 2018, 10:22
Official
Thelma
We were advise that a consultant is now dealing directly with you. We trust the matter will be resolve amicably. Regards. Client Relations
We were advise that a consultant is now dealing directly with you. We trust the matter will be resolve amicably. Regards. Client Relations
Best regards,
TP
Thelma P's updateReviewer Update
03 Jan 2019, 10:09Good morning
I've received a call from one of your consultant but she said she will take the matter to the managers of Sanlam then she will call me again by Monday but she didn't call me . yesterday I've try to call them and my call was dropped while I was still talking to the lady there and they didn't call me back
TP
Thelma P's update03 Jan 2019, 10:09
Reviewer Update
Good morning
I've received a call from one of your consultant but she said she will take the matter to the managers of Sanlam then she will call me again by Monday but she didn't call me . yesterday I've try to call them and my call was dropped while I was still talking to the lady there and they didn't call me back
TP
Thelma P's updateReviewer Update
03 Jan 2019, 10:27Good morning
I've make private comment to respond to Sanlam but they didn't reply .
TP
Thelma P's update03 Jan 2019, 10:27
Reviewer Update
Good morning
I've make private comment to respond to Sanlam but they didn't reply .
TP
Thelma P's updateReviewer Update
03 Jan 2019, 12:58Hello
I've lodge a complaint against Sanlam sky .it's been 2 months now my sister has past away but I didn't get the money of the claim for her.they are giving me difficult stories which I don't understand.when I'm calling them they are telling me to get Carbon monoxide report which the motual informed that it will take a year to get
TP
Thelma P's update03 Jan 2019, 12:58
Reviewer Update
Hello
I've lodge a complaint against Sanlam sky .it's been 2 months now my sister has past away but I didn't get the money of the claim for her.they are giving me difficult stories which I don't understand.when I'm calling them they are telling me to get Carbon monoxide report which the motual informed that it will take a year to get
TP
Thelma P's updateReviewer Update
03 Jan 2019, 12:58Hello
I've lodge a complaint against Sanlam sky .it's been 2 months now my sister has past away but I didn't get the money of the claim for her.they are giving me difficult stories which I don't understand.when I'm calling them they are telling me to get Carbon monoxide report which the motual informed that it will take a year to get
TP
Thelma P's update03 Jan 2019, 12:58
Reviewer Update
Hello
I've lodge a complaint against Sanlam sky .it's been 2 months now my sister has past away but I didn't get the money of the claim for her.they are giving me difficult stories which I don't understand.when I'm calling them they are telling me to get Carbon monoxide report which the motual informed that it will take a year to get
Sanlam's replyOfficial
03 Jan 2019, 13:25Good day
We regret to inform you that after numerous engagement with you that we regard the matter as closed.
Regards
Client Relations
We regret to inform you that after numerous engagement with you that we regard the matter as closed.
Regards
Client Relations
Best regards,
Sanlam's reply03 Jan 2019, 13:25
Official
Good day
We regret to inform you that after numerous engagement with you that we regard the matter as closed.
Regards
Client Relations
We regret to inform you that after numerous engagement with you that we regard the matter as closed.
Regards
Client Relations
Best regards,
TP
Thelma P's updateReviewer Update
03 Jan 2019, 13:31The matter has closed how because the consultant who called me she said she will call me Monday but she didn't ? So how come the matter is closed
TP
Thelma P's update03 Jan 2019, 13:31
Reviewer Update
The matter has closed how because the consultant who called me she said she will call me Monday but she didn't ? So how come the matter is closed
TP
Thelma P's updateReviewer Update
03 Jan 2019, 18:34Hello Peter
I would like to know where else I can go in other for me to get some help about this matter of Sanlam ? Or can I use my lawyer for this matter I just need some advice please ......
Thank you
TP
Thelma P's update03 Jan 2019, 18:34
Reviewer Update
Hello Peter
I would like to know where else I can go in other for me to get some help about this matter of Sanlam ? Or can I use my lawyer for this matter I just need some advice please ......
Thank you
Sanlam's replyOfficial
04 Jan 2019, 10:00Good day, we acknowledge receipt of your complaint and will forward it to the relevant for urgent handling.
Regards
Client Relations department
Regards
Client Relations department
Best regards,
Sanlam's reply04 Jan 2019, 10:00
Official
Good day, we acknowledge receipt of your complaint and will forward it to the relevant for urgent handling.
Regards
Client Relations department
Regards
Client Relations department
Best regards,