NEED HELP

Item: Sanlam
Rating: 1
Author: Gerhard M

Good Morning

I am genuinely disappointed in the customer service that I am currently receiving from Sanlam/RCS I app**** for a card and received it, I want to log in and view my statements but for some reason I cannot link the product to my Sanlam dashboard I have tried multiple time, Phoned multiple times and even send a email with screenshots, no one has rep****, please I need assistance, I have paid a amount over on the 25th and still not received a SMS to verify if its in the account i cannot log in so I cannot check.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

27 Dec 2023, 09:17

Good day Gerhard

We are sorry to learn of your service experience and have arranged for assistance from the responsible department.

Regards
Sanlam Client Care

Sanlam's reply27 Dec 2023, 09:17

Official

Good day Gerhard

We are sorry to learn of your service experience and have arranged for assistance from the responsible department.

Regards
Sanlam Client Care

Gerhard M's updateReviewer Update

27 Dec 2023, 17:26

Thank you kindly

Will be waiting

Gerhard M's update27 Dec 2023, 17:26

Reviewer Update

Thank you kindly

Will be waiting

Sanlam's replyOfficial

28 Dec 2023, 07:21

Thank you Gerhard.

We will revert back to you.

Regards
Sanlam Client Care

Sanlam's reply28 Dec 2023, 07:21

Official

Thank you Gerhard.

We will revert back to you.

Regards
Sanlam Client Care

Sanlam's replyOfficial

05 Jan 2024, 11:30

Hello Gerhard

We have received feedback that initial contact has been made with you and that the matter is receiving attention.

The Money Saver Card team will revert back to you.

Regards
Sanlam Client Care

Sanlam's reply05 Jan 2024, 11:30

Official