KB
KENNETH B
1 reviews | Active since Mar 2009
30 Jun 2025, 11:03
NEED AN UPDATE
I have requested a withdrawal on one of my contracts. I was hoping by now Sanlam would have advised on the status of my request. I have done the same withdrawal with Old Mutual and Metropolitan and they paid to my account within 5 days but I saw that Sanlam refers to 44 days and not sure why would it take that long. I urgently need to know the status of my request.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
30 Jun 2025, 11:14Good day Kenneth
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply30 Jun 2025, 11:14
Official
Good day Kenneth
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
02 Jul 2025, 14:23Hello Kenneth
We have received notification that Sanlam Life has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Life has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Jul 2025, 14:23
Official
Hello Kenneth
We have received notification that Sanlam Life has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Life has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Best regards,
KB
KENNETH B's updateReviewer Update
03 Jul 2025, 13:16I am more disappointed because i received an email advising me that i will be advised the following day on the status of my request. I am still waiting.
KB
KENNETH B's update03 Jul 2025, 13:16
Reviewer Update
I am more disappointed because i received an email advising me that i will be advised the following day on the status of my request. I am still waiting.
Sanlam's replyOfficial
03 Jul 2025, 13:22Good afternoon, Kenneth
We have followed up with Sanlam Life for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Life for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Jul 2025, 13:22
Official
Good afternoon, Kenneth
We have followed up with Sanlam Life for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Life for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
04 Jul 2025, 09:57Good day Kenneth
This is to confirm that you have been contacted and is being assisted. Please communicate directly with the consultant on the details provided.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted. Please communicate directly with the consultant on the details provided.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Jul 2025, 09:57
Official
Good day Kenneth
This is to confirm that you have been contacted and is being assisted. Please communicate directly with the consultant on the details provided.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted. Please communicate directly with the consultant on the details provided.
Regards
Sanlam Client Care
Best regards,