NAMPAK surplus pension payout being held back

This office contacted me 2 years ago to trace my brother-in-law who emigrated to Holland > 20 years ago. I put them in contact with him via email and all required documents were submitted months ago. I have been calling this office on his behalf and have been passed on to numerous people and finally requested to speak to the manager. Every time I call and request to speak to this manager Lara Hamilton Miller, I am told that she is not at the office on the day. This is either a fictitious person or the Scarlet ****ernell. I was finally told that they are waiting for the beneficiary's South African ID document. This was never communicated to Mr Robert Edelenbos in Holland as the are not allowed to contact (tel or email) people abroad. I smell a rat! Mr Edelenbos does not have a SA ID document after living in Holland for > 20 years, and can not possibly call from Holland to follow up on this issue. Please help!