KS
Khethiwe S

1 reviews | Active since Nov 2023

09 Feb 2024, 15:21

My unpaid provinded fund

I resign at sanlam last year October even today the ddnt pay my provinded fund even my bonuses for December because the deduct money on my salary I submitted everything I spoke with londiwe maphumulo HR from sanlam she said everything is process u till today nothing and she doesn't answer my call her phone ringing alone I want my money sanlam sky because to resign it was a problem whereby have to write here for help you delay my resignation now is my money need to be paid nothing in my bank account it's your habit to play with your employees and it's very painful because u do this to black people only that ******

0
Replies (11)
Sanlam
Sanlam's reply09 Feb 2024, 15:31
Official
Good day Khethiwe,
 
We apologise for your service experience.

We have requested urgent assistance from Sanlam Corporate.  
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Feb 2024, 11:07
Official
Good day Khethiwe
 This is to confirm that your complaint has been acknowledged via email from Sanlam SKY. 

RegardsSanlam Client Care 
KS
Khethiwe S's update14 Feb 2024, 03:24
Reviewer Update
But sanlam yesterday I received documents that money was paid on 16 January nothing is my account I send you a proof of bank statement
Because I spoke with londiwe I even asked her thus is not my accounts in the form whty she said is Sars account I sent her my bank account statement via email from their she doesn't respond mty email she doesn't pick up my call your HR worse no money in my account sanlam keep in lying to me it's not fair check who recieve the money because on my side got nothing asked your HR londiwe maphumulo
KS
Khethiwe S's update14 Feb 2024, 03:24
Reviewer Update
But sanlam yesterday I received documents that money was paid on 16 January nothing is my account I send you a proof of bank statement
Because I spoke with londiwe I even asked her thus is not my accounts in the form whty she said is Sars account I sent her my bank account statement via email from their she doesn't respond mty email she doesn't pick up my call your HR worse no money in my account sanlam keep in lying to me it's not fair check who recieve the money because on my side got nothing asked your HR londiwe maphumulo
Sanlam
Sanlam's reply14 Feb 2024, 07:45
Official
Good day Khethiwe

We are sorry to hear that this has not been resolved. We have relayed your message to the relevant department.
RegardsSanlam Client Care
Sanlam
Sanlam's reply15 Feb 2024, 09:47
Official
Good day Khethiwe
 A consultant has been trying to contact you but the call goes to voicemail. 

RegardsSanlam Client Care
KS
Khethiwe S's update15 Feb 2024, 09:55
Reviewer Update
Hi they can call me my phone is on
Sanlam
Sanlam's reply15 Feb 2024, 10:08
Official
Thank you for confirming. We have informed Sanlam Corporate.
 RegardsSanlam Client Care 
KS
Khethiwe S's update15 Feb 2024, 15:09
Reviewer Update
Still waiting for your call I've been holding my phone since morning no calls on my side or give me your number I will call you
Sanlam
Sanlam's reply15 Feb 2024, 15:13
Official
We are following up with Sanlam Corporate.

RegardsSanlam Client Care
Sanlam
Sanlam's reply15 Feb 2024, 15:41
Official
This is to confirm that the consultant from Sanlam Corporate has called you. 

Please contact SARS for further enquiries regarding the payment that was made.
 RegardsSanlam Client Care