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sibongile N
1 reviews | Active since Dec 2019
07 Oct 2025, 10:56
My son was taken out of policy without my knowledge
I have a policy with Assupol, but without my knowledge they removed my son, I wasn't told, I called them few minutes ago and I was told that Amogelang( the claim assessor) is the one who removed my son. And what makes me upset is that they're saying that it is my request, I didn't requested that my son should be removed. I'm very unhappy and angry at Assupol. They always frustrate me.
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Replies (20)0
Replies (20)
Sanlam's replyOfficial
07 Oct 2025, 11:04Dear Ms Nyembe, we are investigating this and will provide feedback to your direct e-mail. Regards, Assupol Complaints
Sanlam's reply07 Oct 2025, 11:04
Official
Dear Ms Nyembe, we are investigating this and will provide feedback to your direct e-mail. Regards, Assupol Complaints
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sibongile N's updateReviewer Update
07 Oct 2025, 11:06What annoy me the most is that Amogelang did this and act as if I'm the one who asked that my son can be removed. You guys are something else, you're very mean to your clients.
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sibongile N's update07 Oct 2025, 11:06
Reviewer Update
What annoy me the most is that Amogelang did this and act as if I'm the one who asked that my son can be removed. You guys are something else, you're very mean to your clients.
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sibongile N's updateReviewer Update
07 Oct 2025, 11:07How can I remove one kid? Is he not mine?
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sibongile N's update07 Oct 2025, 11:07
Reviewer Update
How can I remove one kid? Is he not mine?
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sibongile N's updateReviewer Update
07 Oct 2025, 11:07I need my son back to the policy, because I didn't ask Amogelang to take my son out of the policy.
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sibongile N's update07 Oct 2025, 11:07
Reviewer Update
I need my son back to the policy, because I didn't ask Amogelang to take my son out of the policy.
Sanlam's replyOfficial
07 Oct 2025, 11:08We have requested the Claims team to provide us with an explanation and will let you know.
Sanlam's reply07 Oct 2025, 11:08
Official
We have requested the Claims team to provide us with an explanation and will let you know.
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sibongile N's updateReviewer Update
07 Oct 2025, 11:12The last time I spoke to Amogelang he told me that my son will be waiting for 12 months for asthma, he didn't tell me that my son will be removed from the policy, and I didn't requested that as the sms say "as per my request"
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sibongile N's update07 Oct 2025, 11:12
Reviewer Update
The last time I spoke to Amogelang he told me that my son will be waiting for 12 months for asthma, he didn't tell me that my son will be removed from the policy, and I didn't requested that as the sms say "as per my request"
Sanlam's replyOfficial
07 Oct 2025, 11:15We will take this information into consideration, to have this matter rectified/explained as soon as possible.
Sanlam's reply07 Oct 2025, 11:15
Official
We will take this information into consideration, to have this matter rectified/explained as soon as possible.
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sibongile N's updateReviewer Update
07 Oct 2025, 11:18But always you frustrate me, you hate your clients. Give me a reason why my son was removed from the family policy. How can a claim assessor remove a dependent without my consent? On top of that, lie against me, as if I'm the one who requested that my son must be removed? Is this how you operate? Shame the Devil and change. This is not good .
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sibongile N's update07 Oct 2025, 11:18
Reviewer Update
But always you frustrate me, you hate your clients. Give me a reason why my son was removed from the family policy. How can a claim assessor remove a dependent without my consent? On top of that, lie against me, as if I'm the one who requested that my son must be removed? Is this how you operate? Shame the Devil and change. This is not good .
Sanlam's replyOfficial
07 Oct 2025, 11:20We have requested the Claims team to provide us with an explanation and will let you know.
Sanlam's reply07 Oct 2025, 11:20
Official
We have requested the Claims team to provide us with an explanation and will let you know.
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sibongile N's updateReviewer Update
07 Oct 2025, 11:49I know you will not, even my claim I submitted on 9 September till today nothing happened, no calls no assessment nothing. Amogelang told me that he will call me the last I spoke to him. Till today he didn't, instead he removed my son. So I know there is nothing Assupol will do as always. Have you ever done good by me? No you haven't. Even this matter, I know you will sweep it under the carpet like you always do
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sibongile N's update07 Oct 2025, 11:49
Reviewer Update
I know you will not, even my claim I submitted on 9 September till today nothing happened, no calls no assessment nothing. Amogelang told me that he will call me the last I spoke to him. Till today he didn't, instead he removed my son. So I know there is nothing Assupol will do as always. Have you ever done good by me? No you haven't. Even this matter, I know you will sweep it under the carpet like you always do
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sibongile N's updateReviewer Update
07 Oct 2025, 11:53Even your complain department can't do anything. You're all the same. You protect each other in all your evil deeds. Maybe Khanyisile Kunene is the one who told Amogelang to remove My son from the policy, because it seems like whatever Khanyisile say, everyone will obey her, and you're hurting us in the process.
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sibongile N's update07 Oct 2025, 11:53
Reviewer Update
Even your complain department can't do anything. You're all the same. You protect each other in all your evil deeds. Maybe Khanyisile Kunene is the one who told Amogelang to remove My son from the policy, because it seems like whatever Khanyisile say, everyone will obey her, and you're hurting us in the process.
Sanlam's replyOfficial
07 Oct 2025, 11:55We note your feedback. Further communication will only be done to your direct e-mail.
Sanlam's reply07 Oct 2025, 11:55
Official
We note your feedback. Further communication will only be done to your direct e-mail.
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sibongile N's updateReviewer Update
07 Oct 2025, 11:56When ? Next year?
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sibongile N's update07 Oct 2025, 11:56
Reviewer Update
When ? Next year?
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sibongile N's updateReviewer Update
07 Oct 2025, 12:00There is no email as you said you will respond to my email.
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sibongile N's update07 Oct 2025, 12:00
Reviewer Update
There is no email as you said you will respond to my email.
Sanlam's replyOfficial
07 Oct 2025, 12:00Feedback will be provided as soon as our claims management team has provided us with an explanation on what was the reason for the amendment. This should be within 5 to 7 working days.
Sanlam's reply07 Oct 2025, 12:00
Official
Feedback will be provided as soon as our claims management team has provided us with an explanation on what was the reason for the amendment. This should be within 5 to 7 working days.
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sibongile N's updateReviewer Update
07 Oct 2025, 12:01Tell me here, why my son was removed
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sibongile N's update07 Oct 2025, 12:01
Reviewer Update
Tell me here, why my son was removed
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sibongile N's updateReviewer Update
07 Oct 2025, 12:02How can he be removed from family policy without my consent? And now it's like I'm the one who told you to remove him. So tell me here.
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sibongile N's update07 Oct 2025, 12:02
Reviewer Update
How can he be removed from family policy without my consent? And now it's like I'm the one who told you to remove him. So tell me here.
Sanlam's replyOfficial
07 Oct 2025, 12:07In terms of our complaints resolution process, complaint communication will be sent to your direct e-mail and not on a public platform. Thank you for your understanding and patience. We will provide feedback as soon as possible, as previous explained.
Sanlam's reply07 Oct 2025, 12:07
Official
In terms of our complaints resolution process, complaint communication will be sent to your direct e-mail and not on a public platform. Thank you for your understanding and patience. We will provide feedback as soon as possible, as previous explained.
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sibongile N's updateReviewer Update
07 Oct 2025, 12:08I'm waiting, who did this and why?
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sibongile N's update07 Oct 2025, 12:08
Reviewer Update
I'm waiting, who did this and why?
Sanlam's replyOfficial
08 Oct 2025, 12:24Please refer to our response and explanation sent earlier today, on the rectification of the cover. Our apology again for any frustration caused by the error. Cover has been corrected
Sanlam's reply08 Oct 2025, 12:24
Official
Please refer to our response and explanation sent earlier today, on the rectification of the cover. Our apology again for any frustration caused by the error. Cover has been corrected