My savings backup failed due to poor customer service

I'm extremely disappointed and disheartened by the terrible customer service I have received from Sanlam. I truly thought I could depend on them to assist me when I've retired. I opened my saving account so that I could have something to fall on when my retire processing took long but now they are adding to my stresses. I've waiting for a payment for 4 days. When I call the call center they say tomorrow and the money just never comes. I'm truly disappointed and have told all my children to change the policies they have with you