My Sanlam encounter

After being declared 100% medically disabled in 2015, I received a disability benefit from Sanlam. I turned 60 in November 2018. Lucky for me Sanlam sent me an email in May 2018 to assure me that they will continue with my payments unaltered till November 2023. Surprisingly, 2 weeks before my 60th birthday, I was notified that I will, after all, be on pension from 30 Nov 2018! After numerous phone calls to my employer and Sanlam a senior manager from Sanlam phoned me on Monday to tell me sorry they made a mistake. He then continued to offer me a month or two's salary to help me out till I have had time to make the necessary changes on my side! He offered to send me a confirmation letter from Sanlam, but I have received nothing yet! So Sanlam offers me a month or two opposed to the email of May 2018 wherein they confirmed payment for the next 5 years! So which letter from Salam should I believe?