My Sanlam Corporate retirement settlement has not been paid since I last lodged a complaint, Yesterday I sent an email to their Complaints department and there is still no clarity on when the settlement will be paid

My Sanlam Corporate retirement settlement has not been paid since I last lodged a complaint, Yesterday I sent an email to their Complaints department and there is still no clarity on when the settlement will be paid . Today I sent a message on What’s app and I was told that the matter would be escalated, I don’t know how many times I have heard that line! It’s been three months now going on for the fourth month. I don’t know why they are using all these delay tactics and Sanlam always does this when it comes to payments. I feel like I am dealing with ****mers! Please help, I really don’t know what to do right now!