IG
Ishwapersad G
1 reviews | Active since May 2025
27 May 2025, 07:27
My refund
Im Very disappointed and frustrated..on the 3rd of march I cancelled my funeral policy with assupol they gave me a letter saying the policy will end on the 31st of march they continued deducting on April I went to a walk in centre and app**** for a refund mind you these are two policies I submitted all documents for the refund the lady said I will be refunded in 14 days it's been two months I went back in May she said I must wait for 1 day but I haven't received my refunds yet poor service I want my money back I would highly recommend old mutual I didn't even have to go ask for my refund they just credited me ...I want my money from assupol
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Sanlam's replyOfficial
27 May 2025, 08:16Good day, thank you for your review. We confirm that the refund of the April premium, deducted by your pay office after the cancellation of the policies in March, is in process and should be paid today. My apology for the frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply27 May 2025, 08:16
Official
Good day, thank you for your review. We confirm that the refund of the April premium, deducted by your pay office after the cancellation of the policies in March, is in process and should be paid today. My apology for the frustration caused. Regards, Assupol Complaints Manager