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miranda M

1 reviews | Active since Mar 2015

22 Aug 2025, 11:05

My long over due claim

<div>There is no company that truly disgust me like this on a so called reputable company with no morals what so ever I have submitted a claim on the 11 July this year and I have not gotten e responce to any of the phone calls or email i have sent to then *** is like an email address that is not workiing they will send an automated reply email to say do not reply with my reference number saying they will reply but never do. ***** AND ***** ARE ONE OF THE MOST useless employees that just do not give a rat ass about any of my emails needed to update...Is there anyone that can help me to get my money from this company....I hate Sanlam with a passion and this is not the first time this has been done with me. TAX seseon has come and gone i submitted a claim so long 30 days has gone pass my money is still stuck with this bladdy company they hide behind email address that they never respond to and call centre that send email that the claims department never seem to give a **** about . Can someone help or to I need to go to the ****en head office and throw a tantrum..... Please do not respond to this email notification as it is an automated response. Thank you, we have received your email [EXTERNAL] RE: FW: CLAIM M MTWESI ***5 FOUNDEVER| SANLAM. This wf_***1 is the log number for your e-mail. Please use this number as reference on all future communication related to this query. We will respond to your request as soon as possible. Alternatively, if you require immediate assistance you can contact our Contact Centre by using the below details: Telephone number: ***Whatsapp Us: ***Email: *** Yours faithfully Retirement Fund Administration Sanlam Corporate email : *** Web : www.sanlam.co.za "Sanlam Corporate (SC) in its capacity as Fund Administrator merely performs administrative services with regard to the insured benefits of Fund members. The applicable Insurer, Sanlam Group Risk or any other registered Insurer as approved for any particular fund/sub-fund, is responsible for any underwriting or related decision and SC bears no liability in respect of any such decision." Please click on the following link for terms of use of this communication / Klik asb. op die s***el vir die gebruiksbepalings van hierdie kommunikasie: https://www.sanlam.com/terms-of-use</div>

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Replies (11)
Sanlam
Sanlam's reply22 Aug 2025, 11:21
Official
Good day Miranda

We apologise for your service experience and have requested the responsible department to look into the matter and assist you.
 
Regards
Sanlam Client Care 
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miranda M's update22 Aug 2025, 14:46
Reviewer Update
You guys say that and then never reply back
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miranda M's update25 Aug 2025, 10:48
Reviewer Update
Sanlam sent a response friday at 11:21am and never i have never heard from them again not even a turn around time email as to when I can expect feedback about my complaint.
Sanlam
Sanlam's reply25 Aug 2025, 10:59
Official
Good morning, Miranda

Kindly note that we have followed up with the responsible department.

You will be contacted.

Regards
Sanlam Client Care
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miranda M's update26 Aug 2025, 09:16
Reviewer Update
Thank you for your responce Marsha Wildschut but saying you will provide me with feedback as soon as you can puts me in the same position I have been since the beginning of this process. Providing feedback as as soon as you can is not a SLA time. There should be a real turn around time. Its soooo unfair and cruel that sanlam will approach me in such a hurry to claim for my money the company that I worked for didi they part lomg time ago I thing on 24th of July till today I am still waitnand the best reply is " AS SOON AS YOU CAN" that is Nonsense to say the least....WHERE IS MY MONEY. WHERE IS THE STATUS OF MY CLAIM YOU MEAN TO TELL ME THERE IS NOT PROPER FEEDBACK AS TO WHEN I WILL BE GETTING MY FUNDS...THIS IS THE DAME THING THAT HAPPENED TO ME IN DECEMBER I HAD TO THERE AND MAKE A HUGE COMPLAIN AFTER THAT MY CLAIM WAS PAID IN DAYS...EDGAR THAT WENT ON CHRISTMAS LEAVE AND LEFT ME HANGING...WHY IS THAT I HAVE TO STRUGGLE WITH SANLAM AND SUPPOSE TO BE A REPUTABLE COMPANY....AS SOON AS YOU CAN IS NOT ENOUGH FOR ME. I SAW YOUR ONE MISS CALL AND DID NOT EVEN BOTHER TO ASK ME WHEN WILL I BE AVAILABLE for you to make a call to just assumed i will be available to take a call. You were then so quick to shove me with "as soon as you can" Feedback that is so unprofessional. I wonder sanlam pays your salary on pay day or as soon as they can.
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miranda M's update26 Aug 2025, 09:22
Reviewer Update
SARS did return within a week to the entire working citizens in South African. Sanlam you have to wait 30 working days for a simple claim. That is embarrassing to say the least.!!! I got my return from Sars with hours after I got my SOA. You not even serving a portion of SA why the long wait. Honestly is this fair. You call the call center there is no direction!!! Sending email is a joke and a waste of time after all that you tell me about my claim feedback "AS SOON AS YOU CAN". YOU CAN DO BETTER Marsha....surely Chevon can give more than that about my claim.
Sanlam
Sanlam's reply26 Aug 2025, 09:26
Official
Good morning Miranda

We have relayed your message to Sanlam Corporate and requested for their urgent assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Aug 2025, 10:50
Official
Hello Miranda

We have received feedback that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care
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miranda M's update01 Sept 2025, 15:26
Reviewer Update
MARSHA WILDSCHUT after we spoke on Tuesday and we made an arrangement that you were going to contact me on Friday I even said even if its an email to tell me about me update on my claim status. In Friday i had one missed call from youband that was it no email and not even a voicemail and that was that. Till now I have not have heard anything and its really upsetting and deaming because we talked so good and i thought we understood each I wont give on my money even if i have to toi toi i fronnt of your offices I will take all steps before I do i am upset writing this.its as if you guys are crossin fingers that i give cause there is no way that one can send a claims form on the 11 July and now September there is still no pay put. WHAT THE HELL IS GOING ON THERE!! AND PLEASE SEND ME AN EMAIL SO THAT I CAN HAVE ANITHER STORY OF YOUR DEPARTMENT BEING OUT IN WRITTING. I dont need your kne miss call for you to contact me i have to scream here again MARSHA WILDSCHUT.
Sanlam
Sanlam's reply01 Sept 2025, 15:38
Official
Hello Miranda

Thank you for contacting us about this.
 
We have reached out to Sanlam Corporate regarding your concerns. 
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply09 Sept 2025, 13:52
Official
Good afternoon, Miranda

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care