MC
Marianne C

1 reviews | Active since Mar 2021

02 Sept 2022, 11:17

MY HUSBAND PASSED AWAY BECAUSE OF COMPLICATED KIDNEY FAILURE, HE WAS ADMITTED TO THE HOSPITAL AND WHERE TESTED POSITIVE FOR COVID. THIS IS THE RESPONSE OF SANLAM FOR NOT PAYING THE DREAD DECEASE CLAIM Plannommer: ***X4 Versekerde lewe: J. Coetzee

MY HUSBAND PASSED AWAY BECAUSE OF COMPLICATED KIDNEY FAILURE, HE WAS ADMITTED TO THE HOSPITAL AND WHERE TESTED POSITIVE FOR COVID. THIS IS THE RESPONSE OF SANLAM FOR NOT PAYING THE DREAD DECEASE CLAIM. WHY DO YOU PAY FOR A PRODUCT WHEN YOU WANT TO CLAIM THEY HAVE ALL THE EXCUSES FOR NOT PAYING THE CLAIM. THE DOCTOR REPORTS LAB RESULTS FROM EVERYTHING WERE INCLUDED WITH THE CLAIM AND IT IS REJECTED BECAUSE MY HUSBAND WAS DIAGNOSED WITH COVID WHEN HE HAS ADMITTED TO THE HOSPITAL. THE TEST WAS STANDARD PROCEDURE AT THAT TIME. HIS DEATH CERTIFICATE SHOWS NATURAL CAUSES OF DEATH, AND NOT COVID AS INDICATED IN MOST OF THE PASSING OF PEOPLE LAST YEAR WITH COVID. CAN SOMEONE PLEASE HELP ME FIGHT FOR MY RIGHTS?

Plannommer: ***X4 Versekerde lewe: J. Coetzee

Ons verwys na u e-pos op 12 Augustus 2022.

Ons het die eis weer heroorweeg.

****raktueel word Nierversaking soos volg omskryf : Kroniese, onomkeerbare eindstadium nierversaking, wat tot gevolg het dat gereelde buikvliesdialise of hemodialise op 'n langtermynbasis benodig word.

Volgens die inligting tot ons beskikking was die versekerde se nierversaking as gevolg van Covid en komplikasies. Die versekerde se nierversaking was dus 'n sekondere komplikasie van die Covid siektetoestand en komplikasies.

Met die beskikbare inligting tot ons beskikking, kwalifiseer die versekerde nie ****raktueel vir die eis nie.

Indien u verdere inligting of diens verlang, kan u vir ons 'n e-pos stuur of Lewende-voordeel Eise ****ak by die onderstaande nommer.

Vriendelike groete Fabian Petersen Eise-Assistent

Lewende-voordeel Eise Retail Affluent: Sanlam Individual life Telefoonnommer: *** Faksnommer: *** E-pos: ***

0
Replies (2)
Sanlam
Sanlam's reply02 Sept 2022, 11:27
Official
Good day Marianne

We are so sorry to hear of your loss.  We have escalated your complaint to the relevant team to get in touch with you. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Sept 2022, 17:04
Official
Good day Marianne

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care