My husband has a pension fund claim with Sanlam processed through the building bargaining council and the tracing company

My husband has a pension fund claim with Sanlam processed through the building bargaining council and the tracing company. The waiting period is 4 - 6 weeks but it is 2 months already and we are still waiting. We are getting the run around from SANLAM saying they are waiting on the tracing Company and the tracing company are saying they are waiting on SANLAM. We are beyond furious and irritated because the claim is still at the status its been for weeks.