My Father's death Claim unprocessed since December 2017 till 30 January 2018

Greetings

I am assisting my mother with processing a claim that my deceased father who passed on 20/10/2016 and the proceeds of the claim are to be used by my mother to prepare for the unveiling ceremony which normally take place a year after the passing of the deceased

We submitted claim on the 13th December with all the requirements and they confirmed it takes 3-4 weeks to be finalised. They gave us this link for updates which is not working: http://www.sanlam.co.za/email-terms-of-use

They also gave us the contact lady: Esthea Niemand email: ********** Who has never responded to none of my email and my mother's email messages.

We received an update on the 2nd week of January 2019requesting the following which was submitted already on the 13th December 20170. Attached: Police report Notice of death form Affidavit confirming the deceased did not have a will for his estate.

We managed to mail the requested information on the 9th January 2018 but till today, we have not received any updates. The only updates we receive are from a local lady based in my location working at Sanlam Durban branch but she has limitations especially in this Sanlam department .

We humbly request immediate assistance with this request as Sanlam and the Account managers have displayed a nonchalant attitude to our urgent request.

Best regrds Mr L Mogashoa +27 78 ********** ********** **********