My father's death claim has not been paid by Sanlam

I am not happy with Sanlam, my father who is a policy holder passed away on 25/01/2023 then on 30/01/2023 we submitted a claim on behalf of my mom who is a beneficiary. Then on 02/02/2023 my mom received an SMS that the claim is ASSESSED nothing after no payout. How long does Sanlam take to payout a death claim? We are on 2nd week since we submitted the claim no payout nothing. I am definitely not happy with Sanlam. My late father's details who was a policy holder. Mr Milton Mngajuse Mtonjeni SN***0 / ***