My experience with Sanlam Go Tyme Personal Loans department in the last month has been awful

My experience with Sanlam Go Tyme Personal Loans department in the last month has been awful. An application made on April 29th 2026, is yet to be responded to due a 'technical issue on their systems' that has occurred during the change over from Sanlam to Sanlam Go Tyme. The consultants at the Sanlam and Tyme Service Centre's were friendly but had limited powers and knowledge to resolve the problem. Their response was they would escalate to Supervisors and I should expect a call back, which never happened. Several emails to a particular Supervisor has gone unanswered, and not acknowledged for over two weeks. I emailed various departments every second day and called but with no communication on their part on any resolve or way forward. Exhausted. Sanlam Go Tyme - DO BETTER!