My Dads dead for three months and still nothing from Sanlam

My Dad has been dead for three months and nothing from sanlam. Don't use these ********. I'm going to have to go to the ombudsman to get this cleared out. I'm sure no one has to endure this torment every month when you want to move on from a loved one's passing and keep having to be reminded keep having to see his deceased ID copies copies of the death certificate. It's been three months.