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Tamzin P
1 reviews | Active since May 2018
27 Jun 2021, 19:54
My aunt who is over 70 years old is withdrawing from my late cousin's Sanlam policy and since she is not tech-savvy, she asked me to email the documents through so that she can received the proceeds from his matured policy. I initially emailed Sanlam Deat
Shocking service and communication turnaround times
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Replies (4)
Sanlam's replyOfficial
27 Jun 2021, 19:59Dear Tamzin
We acknowledge receipt of your complaint. Please provide the policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide the policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply27 Jun 2021, 19:59
Official
Dear Tamzin
We acknowledge receipt of your complaint. Please provide the policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide the policy number in the private field for further investigation.
Kind regards
Sanlam Client Relations
TP
Tamzin P's updateReviewer Update
27 Jun 2021, 20:09I already indicated the reference number and his ID with my complaint.
TP
Tamzin P's update27 Jun 2021, 20:09
Reviewer Update
I already indicated the reference number and his ID with my complaint.
Sanlam's replyOfficial
28 Jun 2021, 08:29Good day, Tamzin
Thank you, your matter was escalated to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Thank you, your matter was escalated to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Jun 2021, 08:29
Official
Good day, Tamzin
Thank you, your matter was escalated to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Thank you, your matter was escalated to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
29 Jun 2021, 08:40Dear Tamzin
Thank you for the details. We are investigating further and will be in touch.
Regards,
Sanlam Client Relations
Thank you for the details. We are investigating further and will be in touch.
Regards,
Sanlam Client Relations
Sanlam's reply29 Jun 2021, 08:40
Official
Dear Tamzin
Thank you for the details. We are investigating further and will be in touch.
Regards,
Sanlam Client Relations
Thank you for the details. We are investigating further and will be in touch.
Regards,
Sanlam Client Relations