My account has been LOST

Sanlam has lost my one account, they can give me the value of it - but its completely missing on my profile. I have contacted them many times where they promised it was being escalated but I have now lost faith as its been more than a month. This is causing me so much stress. Their whatsapp help line is also pathetic. I contacted them at 9 then an agent comes on at 14 pm only and just gives me the value and disconnects immediately - not very helpful. Their email support also just goes into a black void. They always just say it was deferred to the 'correct team' for it to be ignored

I will definitely be moving all my money soon and never return.