VT
Verinia T
1 reviews | Active since Dec 2024
07 Dec 2024, 01:05
Mrs Thompson
I Submitted a claim at Assupol life on Tuesday the 3 December 2024,allmy forms was submitted and they still haven't paid me out yet,The funeral is today,what must I do,I phoned them yesterday and one they told me they going to make the matter urgent I even emailed them,still they haven't rep**** back,very very bad service,I have another policy with them but I'm thinking of canceling it,will go where they can be more helpful.
Helpful (0)
Replies (8)0
Replies (8)VT
Verinia T's updateReviewer Update
07 Dec 2024, 01:24Please reply,I want to know why haven't my policy haven't paid out,policy nbr ***
Reference for qery 620442.
Reference for qery 620442.
VT
Verinia T's update07 Dec 2024, 01:24
Reviewer Update
Please reply,I want to know why haven't my policy haven't paid out,policy nbr ***
Reference for qery 620442.
Reference for qery 620442.
Sanlam's replyOfficial
07 Dec 2024, 03:58Good day Verinia we have received your review and will urgently escalate it to our claims management team for urgent assistance. My sincerest apology for the frustration and inconvenience caused. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply07 Dec 2024, 03:58
Official
Good day Verinia we have received your review and will urgently escalate it to our claims management team for urgent assistance. My sincerest apology for the frustration and inconvenience caused. Regards, Assupol Complaints Manager
Best regards,
VT
Verinia T's updateReviewer Update
08 Dec 2024, 07:32IT is Sunday the 8 of December,my policy still haven't paid out a cent,the funeral was yesterday,I had to make a loan to pay my contributions,Assupol you are very,very disappointing,please pay my money or I will make a seen at one of your offices,my policy nbr is ***,I'd nbr ***,I would not recommend anyone to JOIN Assupol.
VT
Verinia T's update08 Dec 2024, 07:32
Reviewer Update
IT is Sunday the 8 of December,my policy still haven't paid out a cent,the funeral was yesterday,I had to make a loan to pay my contributions,Assupol you are very,very disappointing,please pay my money or I will make a seen at one of your offices,my policy nbr is ***,I'd nbr ***,I would not recommend anyone to JOIN Assupol.
Sanlam's replyOfficial
08 Dec 2024, 09:06Good morning Verinia, our claims management team was informed of the urgency of this case and we should provide you with an update on the status of the claim on Monday. Regards
Best regards,
Sanlam's reply08 Dec 2024, 09:06
Official
Good morning Verinia, our claims management team was informed of the urgency of this case and we should provide you with an update on the status of the claim on Monday. Regards
Best regards,
VT
Verinia T's updateReviewer Update
09 Dec 2024, 08:25Good day Assupol,it's Monday today,and expect feedback by today at 12pm about my claim,thank you.
VT
Verinia T's update09 Dec 2024, 08:25
Reviewer Update
Good day Assupol,it's Monday today,and expect feedback by today at 12pm about my claim,thank you.
Sanlam's replyOfficial
09 Dec 2024, 08:42Your response it noted. The complaint is being attended to and we will provide feedback to your direct e-mail as soon as possible.
Best regards,
Sanlam's reply09 Dec 2024, 08:42
Official
Your response it noted. The complaint is being attended to and we will provide feedback to your direct e-mail as soon as possible.
Best regards,
VT
Verinia T's updateReviewer Update
14 Dec 2024, 06:51Good day,thank you Assupol for paying out my death claim even though it was after the funeral,in the future correspond more with you clients in cases like this,and when they call your clients call call them back because they don't always have airtime,and stick to the time when you say we will respond in 3 hours to your email ,then you don't do,if you want keep your clients happy,keep them happy.
Thank you.
Thank you.
VT
Verinia T's update14 Dec 2024, 06:51
Reviewer Update
Good day,thank you Assupol for paying out my death claim even though it was after the funeral,in the future correspond more with you clients in cases like this,and when they call your clients call call them back because they don't always have airtime,and stick to the time when you say we will respond in 3 hours to your email ,then you don't do,if you want keep your clients happy,keep them happy.
Thank you.
Thank you.
Sanlam's replyOfficial
14 Dec 2024, 08:03Thank you for informing use. Our claims management team is hard at work to continuously improve our efforts.
Best regards,
Sanlam's reply14 Dec 2024, 08:03
Official
Thank you for informing use. Our claims management team is hard at work to continuously improve our efforts.
Best regards,