DS
Degratia S
1 reviews | Active since Jan 2020
20 Jan 2020, 06:29
Mrs C sibiya
Assupol company they have a very bad and poor service ever my mum joined assupol funeral cover yrs ago. But blieve me when we claimed they said everything was fine paperwork everything will reserved the money in 24hrs. That was Wednesday funeral was Saturday till 2day we haven't received a cent frm them, we have 2 go on with the funeral of my grandfather with the money that we end up going 2 "abomashonisa" im so hart broken expecially seeing my mum so hopeless not knowing what to do coz she was relaying on that money to give his father a dignified funeral,. I will never ever deal with this business company ever again. Im still saying we want our money asap
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Replies (3)
Sanlam's replyOfficial
20 Jan 2020, 07:29Dear Degratia,
Thank you for informing us about this unfortunate matter. Our sincere condolences on tha passing of you grandfather. We will communictae with you further by direct e-mail as we need your mother's policy and contact detail to investigate and resolve the matter.
Proudly Serving,
Assupol Complaints Team
Thank you for informing us about this unfortunate matter. Our sincere condolences on tha passing of you grandfather. We will communictae with you further by direct e-mail as we need your mother's policy and contact detail to investigate and resolve the matter.
Proudly Serving,
Assupol Complaints Team
Sanlam's reply20 Jan 2020, 07:29
Official
Dear Degratia,
Thank you for informing us about this unfortunate matter. Our sincere condolences on tha passing of you grandfather. We will communictae with you further by direct e-mail as we need your mother's policy and contact detail to investigate and resolve the matter.
Proudly Serving,
Assupol Complaints Team
Thank you for informing us about this unfortunate matter. Our sincere condolences on tha passing of you grandfather. We will communictae with you further by direct e-mail as we need your mother's policy and contact detail to investigate and resolve the matter.
Proudly Serving,
Assupol Complaints Team
DS
Degratia S's updateReviewer Update
20 Jan 2020, 10:19My mum she's not sure where is her policy number but her ID no:*** Ms C. Sibiya her contact number is *** or *** kindly use my email address coz she doesn't have an email
DS
Degratia S's update20 Jan 2020, 10:19
Reviewer Update
My mum she's not sure where is her policy number but her ID no:*** Ms C. Sibiya her contact number is *** or *** kindly use my email address coz she doesn't have an email
Sanlam's replyOfficial
20 Oct 2021, 06:21Resolved
Sanlam's reply20 Oct 2021, 06:21
Official
Resolved