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Elma
1 reviews | Active since Mar 2025
24 Aug 2026, 12:52
mrs
have send several mails as from 1 August 2026 every day with documents and did calls where agents promised to phone back with NO RESPONSE from Sanlam claims department - how MANY calls must a person make to get any response? How many mails with documents to be send to get any response??
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
24 Aug 2026, 13:03Good day, Elma
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply24 Aug 2026, 13:03
Official
Good day, Elma
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Aug 2026, 14:34This is to confirm that you were contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply24 Aug 2026, 14:34
Official
This is to confirm that you were contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
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Elma's updateReviewer Update
24 Aug 2026, 16:11waiting for Sanlam representative for response as promised and never did so far
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Elma's update24 Aug 2026, 16:11
Reviewer Update
waiting for Sanlam representative for response as promised and never did so far
Sanlam's replyOfficial
24 Aug 2026, 16:26Hello Elma,
We have followed up with Sanlam Life for assistance and are awaiting feedback. We will keep you updated on any progress.
Regards,
Sanlam Client Care
We have followed up with Sanlam Life for assistance and are awaiting feedback. We will keep you updated on any progress.
Regards,
Sanlam Client Care
Sanlam's reply24 Aug 2026, 16:26
Official
Hello Elma,
We have followed up with Sanlam Life for assistance and are awaiting feedback. We will keep you updated on any progress.
Regards,
Sanlam Client Care
We have followed up with Sanlam Life for assistance and are awaiting feedback. We will keep you updated on any progress.
Regards,
Sanlam Client Care
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Elma's updateReviewer Update
24 Aug 2026, 16:30very strange as you dont ask for any reference nr that you can follow up on this claim and all documents been send in how many times
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Elma's update24 Aug 2026, 16:30
Reviewer Update
very strange as you dont ask for any reference nr that you can follow up on this claim and all documents been send in how many times
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Elma's updateReviewer Update
24 Aug 2026, 16:50still no answer from the system of Sanlam - taking so long for a family that having severe trauma as result of a deceased where teenager is involve etc
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Elma's update24 Aug 2026, 16:50
Reviewer Update
still no answer from the system of Sanlam - taking so long for a family that having severe trauma as result of a deceased where teenager is involve etc
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Elma's updateReviewer Update
24 Aug 2026, 17:09I had my phone on charge and she did only wrang the phone for one second ok
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Elma's update24 Aug 2026, 17:09
Reviewer Update
I had my phone on charge and she did only wrang the phone for one second ok
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Elma's updateReviewer Update
24 Aug 2026, 17:09anytime from 8am
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Elma's update24 Aug 2026, 17:09
Reviewer Update
anytime from 8am
Sanlam's replyOfficial
07 Sept 2026, 11:42Good day, Elma
This is to confirm that your complaint has been resolved.
Regards
Sanlam Client Care
This is to confirm that your complaint has been resolved.
Regards
Sanlam Client Care
Sanlam's reply07 Sept 2026, 11:42
Official
Good day, Elma
This is to confirm that your complaint has been resolved.
Regards
Sanlam Client Care
This is to confirm that your complaint has been resolved.
Regards
Sanlam Client Care