SN
Sibusiso N
1 reviews | Active since Nov 2019
10 Oct 2020, 22:46
Mr
Been funeral policy holder with them for years, in so much I'm in arrears in that if I could miss one premium my policies would lapse.
Sanlam tried every trick in the book to deem my policies no longer valid BUT failed because now I make it a point that I don't miss the due date.
Last month I changed my payment option from me paying by hand to debit order that is suppose to deduct on the 28th. Confirmation from them came in.
Till today they did not deduct premiums for the 28th of September, I emailed them then I called them still no deduction.
Sanlam wants my policies to lapse.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
10 Oct 2020, 22:51Dear Sibusiso
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply10 Oct 2020, 22:51
Official
Dear Sibusiso
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
12 Oct 2020, 15:33Dear Sibusiso
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply12 Oct 2020, 15:33
Official
Dear Sibusiso
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations