Mpendulo comes to Sanlam's rescue!

My five star review is not for Sanlam as a company, but for Mpendulo, one of its employees. I have been struggling for a month to try and get clarity about the portfolio of my employee in the Home Employees Benefit Fund. This fund, previously administered by ABSA, is now administered by Sanlam. I spent countless hours waiting for someone to respond when I called the call centre, I was transferred from one person to another, having to restate my problem every time. I sent two e-mails to Sanlam Corporate Customer Care and registered a complaint on the Sanlam website. Receipt was acknowledged, but I got no further response. In desperation, I called the call centre one last time and eventually got through to Mpendulo. Not only did he assist me, but called back the following day with further information, as he promised to do. Due to Mpendulo's efforts, we now have clarity on my dear employee's portfolio.