MOVING DEADLINES AND UNCORRESPONDING INFORMATIONS!!!!!!!!1

On the 14th of March 2024 I called to collapse my central retirement annuity which is less that R15000, I need the money by today so I called ahead and was told it would take 8 working days max for the money to be paid into my account, I send the necessary documents, and now when I call I'm told the query will be handled only on the 9th or 14th, I'm getting different dates all of a sudden. I need the money by today to meet my financial deadline, the Service number: *** .

contact ***