NP
Naydene P
1 reviews | Active since Apr 2021
21 Apr 2021, 10:32
Move your pension funds from Sanlam
Most terrible service, cannot get hold of the pension funds dept. No response to emails and calls. Call centre numbers are not answered. It is as if this pension funds dept. Do not exist. There is some serious problems in Sanlam. Either they don't have enough staff or they just dnt care about the customer. I say move your pension fund, the service is pathetic to say the least
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Replies (2)
Sanlam's replyOfficial
21 Apr 2021, 10:52Dear Naydene
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Sanlam's reply21 Apr 2021, 10:52
Official
Dear Naydene
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
NP
Naydene P's updateReviewer Update
21 Apr 2021, 10:58It is so sad that the customer must always resort to complaining after trying to hold of the company. Actually get somone to answer the phone and respond to emails. We are customers, we have the right to speak to our service providers. It is a shame that a reputable bank like Absa has a partnership with Sanlam on pension funds. I'm sure Absa is not aware how their ex employees is treated by Sanlam.
NP
Naydene P's update21 Apr 2021, 10:58
Reviewer Update
It is so sad that the customer must always resort to complaining after trying to hold of the company. Actually get somone to answer the phone and respond to emails. We are customers, we have the right to speak to our service providers. It is a shame that a reputable bank like Absa has a partnership with Sanlam on pension funds. I'm sure Absa is not aware how their ex employees is treated by Sanlam.