LL
Lauren L
1 reviews | Active since May 2020
11 Jun 2026, 17:14
Most ridiculous communication at any financial institution
I submitted a retirement fund withdrawal and transfer claim to Sanlam on 8 May 2026 and have received little to no meaningful communication throughout the process.
Despite numerous follow-ups, I have been unable to obtain a clear status update or estimated payment date. Instead, I have had to rely on information from my employer and the receiving fund (10X) to understand the progress of my claim.
The Recognition of Transfer (ROT) was completed and returned to Sanlam on 4 June 2026. Even 10X has had to follow up with Sanlam for feedback and has not received a response.
My frustration is not only with the delay, but with the complete lack of communication and transparency. Clients should not have to chase multiple parties and rely on third parties for updates on their own claims.
I am requesting urgent intervention, a proper status update, and an estimated payment date for the withdrawal portion of my claim.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
11 Jun 2026, 17:38Good day Lauren
We sincerely apologise for your service experience and any inconvenience caused.
The matter has been referred to the relevant department for investigation, and they will contact you in due course to provide further assistance.
Regards
Sanlam Client Care
We sincerely apologise for your service experience and any inconvenience caused.
The matter has been referred to the relevant department for investigation, and they will contact you in due course to provide further assistance.
Regards
Sanlam Client Care
Sanlam's reply11 Jun 2026, 17:38
Official
Good day Lauren
We sincerely apologise for your service experience and any inconvenience caused.
The matter has been referred to the relevant department for investigation, and they will contact you in due course to provide further assistance.
Regards
Sanlam Client Care
We sincerely apologise for your service experience and any inconvenience caused.
The matter has been referred to the relevant department for investigation, and they will contact you in due course to provide further assistance.
Regards
Sanlam Client Care
LL
Lauren L's updateReviewer Update
11 Jun 2026, 18:06I have already exhausted all available channels, including Client Care, the complaints team, and multiple follow-ups.
Simply stating that the matter has been escalated is no longer an acceptable response. I require a meaningful update on the status of my claim and an estimated payment date.
If I do not receive proper feedback, I will escalate this matter even further.
Simply stating that the matter has been escalated is no longer an acceptable response. I require a meaningful update on the status of my claim and an estimated payment date.
If I do not receive proper feedback, I will escalate this matter even further.
LL
Lauren L's update11 Jun 2026, 18:06
Reviewer Update
I have already exhausted all available channels, including Client Care, the complaints team, and multiple follow-ups.
Simply stating that the matter has been escalated is no longer an acceptable response. I require a meaningful update on the status of my claim and an estimated payment date.
If I do not receive proper feedback, I will escalate this matter even further.
Simply stating that the matter has been escalated is no longer an acceptable response. I require a meaningful update on the status of my claim and an estimated payment date.
If I do not receive proper feedback, I will escalate this matter even further.
Sanlam's replyOfficial
12 Jun 2026, 07:49Good day Lauren
We sincerely apologise for the frustration this delay has caused.
We sincerely apologise for the frustration this delay has caused.
We understand the urgency of your request, Sanlam Corporate will provide you with a detailed status update on your claim, including an estimated payment date.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply12 Jun 2026, 07:49
Official
Good day Lauren
We sincerely apologise for the frustration this delay has caused.
We sincerely apologise for the frustration this delay has caused.
We understand the urgency of your request, Sanlam Corporate will provide you with a detailed status update on your claim, including an estimated payment date.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
LL
Lauren L's updateReviewer Update
12 Jun 2026, 17:16Thank you for the response. However, it is now after 17:00 and I have still not received the detailed status update or estimated payment date that Sanlam Corporate indicated would be provided.
This is the exact issue I have been raising throughout this process. I have exhausted every available channel, my complaint has been with the complaints team for weeks, and even my new administrator is struggling to obtain feedback.
At this point, repeated promises of communication without any actual follow-through are no longer acceptable. Please advise when I can expect the promised update.
LL
Lauren L's update12 Jun 2026, 17:16
Reviewer Update
Thank you for the response. However, it is now after 17:00 and I have still not received the detailed status update or estimated payment date that Sanlam Corporate indicated would be provided.
This is the exact issue I have been raising throughout this process. I have exhausted every available channel, my complaint has been with the complaints team for weeks, and even my new administrator is struggling to obtain feedback.
At this point, repeated promises of communication without any actual follow-through are no longer acceptable. Please advise when I can expect the promised update.
Sanlam's replyOfficial
13 Jun 2026, 08:28Good morning, Lauren
We have followed up with Sanlam Corporate and are now waiting on their response.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate and are now waiting on their response.
Regards
Sanlam Client Care
Sanlam's reply13 Jun 2026, 08:28
Official
Good morning, Lauren
We have followed up with Sanlam Corporate and are now waiting on their response.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate and are now waiting on their response.
Regards
Sanlam Client Care
LL
Lauren L's updateReviewer Update
13 Jun 2026, 08:40Please note that I have now formally lodged a complaint with the Pension Funds Adjudicator regarding this matter.
Unfortunately, I have been waiting far too long for transparency, meaningful feedback, and clarity regarding the status of my claim. Despite numerous follow-ups by both myself and my new administrator, I remain without a status update, explanation for the delays, or an estimated payment date.
I trust Sanlam Corporate will now provide the information that has been requested for several weeks. Failing this, we will continue to pursue this matter through the Pension Funds Adjudicator.
Unfortunately, I have been waiting far too long for transparency, meaningful feedback, and clarity regarding the status of my claim. Despite numerous follow-ups by both myself and my new administrator, I remain without a status update, explanation for the delays, or an estimated payment date.
I trust Sanlam Corporate will now provide the information that has been requested for several weeks. Failing this, we will continue to pursue this matter through the Pension Funds Adjudicator.
LL
Lauren L's update13 Jun 2026, 08:40
Reviewer Update
Please note that I have now formally lodged a complaint with the Pension Funds Adjudicator regarding this matter.
Unfortunately, I have been waiting far too long for transparency, meaningful feedback, and clarity regarding the status of my claim. Despite numerous follow-ups by both myself and my new administrator, I remain without a status update, explanation for the delays, or an estimated payment date.
I trust Sanlam Corporate will now provide the information that has been requested for several weeks. Failing this, we will continue to pursue this matter through the Pension Funds Adjudicator.
Unfortunately, I have been waiting far too long for transparency, meaningful feedback, and clarity regarding the status of my claim. Despite numerous follow-ups by both myself and my new administrator, I remain without a status update, explanation for the delays, or an estimated payment date.
I trust Sanlam Corporate will now provide the information that has been requested for several weeks. Failing this, we will continue to pursue this matter through the Pension Funds Adjudicator.
Sanlam's replyOfficial
13 Jun 2026, 08:46Thank you for informing us, Lauren.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply13 Jun 2026, 08:46
Official
Thank you for informing us, Lauren.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Jun 2026, 10:42Good morning, Lauren
We have received feedback that Sanlam Corporate has been in touch with you and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply15 Jun 2026, 10:42
Official
Good morning, Lauren
We have received feedback that Sanlam Corporate has been in touch with you and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that the matter is receiving attention.
Regards
Sanlam Client Care
LL
Lauren L's updateReviewer Update
17 Jun 2026, 13:37Thank you for the update. While Sanlam Corporate has contacted me, I have still not received a status update, next steps, or an estimated payment date.
I was advised that there had been an issue on Sanlam's side and that further feedback would be provided today. Unfortunately, I am still awaiting this feedback.
I was advised that there had been an issue on Sanlam's side and that further feedback would be provided today. Unfortunately, I am still awaiting this feedback.
LL
Lauren L's update17 Jun 2026, 13:37
Reviewer Update
Thank you for the update. While Sanlam Corporate has contacted me, I have still not received a status update, next steps, or an estimated payment date.
I was advised that there had been an issue on Sanlam's side and that further feedback would be provided today. Unfortunately, I am still awaiting this feedback.
I was advised that there had been an issue on Sanlam's side and that further feedback would be provided today. Unfortunately, I am still awaiting this feedback.
Sanlam's replyOfficial
17 Jun 2026, 13:49Good day, Lauren
Please note that the matter is receiving attention and further feedback will be provided to you when available. Kindly respond to the email for further assistance.
Regards
Sanlam Client Care
Please note that the matter is receiving attention and further feedback will be provided to you when available. Kindly respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply17 Jun 2026, 13:49
Official
Good day, Lauren
Please note that the matter is receiving attention and further feedback will be provided to you when available. Kindly respond to the email for further assistance.
Regards
Sanlam Client Care
Please note that the matter is receiving attention and further feedback will be provided to you when available. Kindly respond to the email for further assistance.
Regards
Sanlam Client Care